Operations Customer Expert – Dutch speaker in Lisbon

What you can expect

Are you looking for a job as an Operations Customer Expert?

Don’t miss this opportunity to build a successful career in one of the best companies to work in Portugal!

Our Client

They’re a global meal-kit company that delivers pre-portioned ingredients and easy-to-follow recipes directly to customers’ homes, helping them prepare fresh, home-cooked meals with convenience and confidence.

What you'll do

• Be the point of contact for customers across the market;
• Conduct reactivation outbound calls to former subscribers to understand their needs and encourage them to return;
• Clarify questions related to the product, delivery schedules, subscription flexibility, and recipe options; 
• Ensure smooth customer experiences through accurate information sharing and effective problem resolution;
• Support quality service delivery aligned with the brand’s mission;
• Contribute to the achievement of the brand’s operational objectives.

What you'll need

• Fluent written and verbal communication skills in Dutch (C2);
• Good knowledge of English (minimum B2);
• Excellent communication and interpersonal skills and team spirit;
• Agile in computer skills from the user’s perspective;
• Able to handle confidential and/or highly sensitive information;
• Experience in Customer Service and Sales (preferred).

Benefits

• Health Insurance from the moment you join our team;
• Relocation assistance – TP Housing + initial and annual flights;
• Guaranteed meal allowance included on top of your base salary;
• Enjoy daily free healthy meals in our cafeterias, including soup, bread, salads and fruit;
• Access Portuguese language courses, sport activities and social events;
• Grow with us through our initial and continuous training and personal development;
• Easy public transport access to our offices.