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Italian Operations Manager (ACM) (m/f) for Phillip Morris


Italian Operations Manager (ACM) (m/f) for Phillip Morris


Ihre Rolle

The ACM (Assistant Contact Center Manager) is a floor manager, taking immediate management decisions on the call center floor to drive the KPIs. He/she coordinates a team of Supervisors, being responsible for their motivation, training and development. He/she reports to the Contact Center Manager and interacts with the corporate client to report the team’s results. 

Ihre Aufgabe

  • • Manage a team of Supervisors, monitor their performance, work on their development and provide them with training and support;
  • • Analyze and report main results and KPIs to the Contact Center Manager and to the client;
  • • Identify potential risks and opportunities of improvement;
  • • Ensure the correct implementation of the standard processes and procedures.

Ihr Profil

  • • Native/ near native Italian speaker (mandatory);
  • • Fluency in English (minimum C1 is mandatory);
  • • Experience as an Operation’s Manager or Senior Supervisor (at least 1 year) 
  • • Experience in a Call center environment of at least 1 year (mandatory);
  • • Great communication skills;
  • • Maturity, dynamism and team spirit. 

Unser Angebot

  • • Excellent work opportunity in a dynamic leading multinational company; 
  • • Possibility of cooperation with leaders in various industries;
  • • Stable work and career progression;
  • • Investment in training and personal development; 
  • • Modern, centrally located buildings with canteen facilities and an excellent public transportation connection;
  • • Health Insurance;
  • • Possibility to live in one of our apartments;
  • • Initial flight expenses refund;
  • • Annually complementary return flight to your home country (within Europe);
  • • Free Portuguese language courses, sport activities and organized events.

Teleperformance Portugal (EN)

Teleperformance Portugal is part of the Teleperformance Group, worldwide leader in Customer Experience Management and shared services for international markets. With a team of 10 000 employees, from 84 nationalities, we provide services in 35 languages. Our job is to connect the biggest and most respected brands on the planet with their customers, bringing solutions and always making sure that each interaction matters. 
Teleperformance Portugal was considered nine times the best company to work for in Portugal by the Great Place to Work Institute and the winner of the “Young Talents Attraction” Award in 2019. Furthermore, we were awarded five times by Exame magazine as one of the best companies to work for in Portugal and the best company within our sector. Also, our company was the fast growing company in Portugal in the past three years by Expresso, Informa D&B and Deloitte. 
Our team is multicultural, highly skilled, and deeply knowledgeable, with a wide range of integrated omnichannel solutions, technology, and the highest security standards. 
We are trusted with billions of unique interactions worldwide and we want you to be part of it.

Join our team!

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