- Ensure an adequate response time while delivering the highest possible service;
- Assist, by phone or through written support, to any of the customer’s questions and concerns regarding the service;
- Maintain excellent quality and efficiency to achieve our team targets;
- Identify and process orders that may be fraudulent;
- Provide Information regarding shipping and delivery;
- Advice our customers on a high level, providing updated help guides and meeting their individual needs.
- Native written and verbal communication skills in Russian;
- Good level of English, written and spoken;
- Social media responsiveness, including tracking and responding to customer comments;
- Ability to ensure positive delivery of messages to our customers;
- Ability to create upsell and cross-sell opportunities;
- Ability to manage in an efficient way several emails;
- Good argumentations skills;
- EU citizenship or work permit for Portugal.
- Signing Bonus 1500€;
- Excellent work opportunity in a leading multinational company;
- International career in a multicultural environment;
- Possibility of cooperation with leaders in various industries;
- Stable work and career progression;
- Long-term development opportunities;
- Private health insurance since day one in the company;
- Possibility to live in one of our apartments;
- Initial flight expenses refund;
- Annually complementary return flight to your home country (within Europe);
- Free Portuguese language courses, sport activities and organized events.
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