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English Customer Service for Michael Kors (m/f)

English
English

English Customer Service for Michael Kors (m/f)

Lisbon

Your Role

Supporting the global brand Michael Kors by providing exceptional customer service via phone and e-mail. You will assist customers by responding to queries related to products, store locations, services, general inquiries, policies and assist with order placement while complying with all company policies, procedures and directives.

Our Client

Michael Kors is a world-renowned, award-winning designer of luxury accessories and ready-to-wear. His namesake company, established in 1981, currently produces a range of products under his signature Michael Kors Collection and Michael Kors labels. These products include accessories, footwear, watches, jewelry, men’s and women’s ready-to-wear, eyewear and a full line of fragrance products.


Responsibility

  • •  Handling customer inquiries with the highest degree of courtesy and professionalism;
  • •  Respond to queries related to products, store locations, services, general inquiries and policies; 
  • •  Providing fast, and effective communication via web based program(s); 
  • •  Assist customers with placing orders and identify opportunities to cross & up sell; 
  • •  Working with multiple mainframe, software, and web-based programs; 
  • •  Ability to adapt to changing demands of the work environment.

Your Profile

  • •  Native Level of English spoken and written (C1/2);
  • •  Previous experience in customer service environment preferred;
  • •  Educated to secondary school level (minimum);
  • •  Passion for fashion and trends. Capable of accessorizing and providing styling advice;
  • •  Demonstrate ability to handle and resolve complaints in accord with the Michael Kors experience;
  • •  A sound knowledge of email etiquette.

Our Offer

  • •  Work Location: Entrecampos;
  • •  Availability to work from Monday to Sunday, 9 am to 8 pm, rotating shifts and days off;
  • •  International career in a multicultural environment;
  • •  Possibility of cooperation with leaders in various industries;
  • •  Intensive training and familiarization phase;
  • •  Long-term development opportunities;
  • •  Stable work and career progression;
  • •  Private health insurance after 6 months of employment;
  • •  Free Portuguese language courses, water sports, soft trekking and much more for all who are interested;
  • •  Modern, centrally located buildings with canteen facilities and an excellent public transportation connection.

Teleperformance Portugal - MICHAEL KORS (EN)

Teleperformance Portugal is part of the Teleperformance group, worldwide leader in Customer Experience Management and shared services for international markets. With our team of 10 000 employees, from 82 nationalities, we are providing services in 35 languages for 64 markets.
Teleperformance Portugal was considered eight times the best company to work for in Portugal by the Great Place to Work Institute. Furthermore, we were awarded four times by Exame Magazine as one of the best companies to work for in Portugal and the best company within our sector.
Our team is characterized by its versatility and internationality. Our employees from around the world bring in a wide variety of experiences and skills.
Our company focuses highly on teamwork and familiarity between the people. This is how we transform passion into excellence.
As a dynamic team, we are committed to the success of our partners and dedicated to provide an outstanding performance for the customers to every extent.
Join us! Be part of a multicultural environment.

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