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IT R&D Engineer (m/f)

Portuguese
Portuguese

IT R&D Engineer (m/f)

Lisbon

Your Role

The IT LABS Engineer is responsible for defining goals, scopes, benefits and stakeholders for each initiative, gather and distil requirements from users and transform them into an actionable vision, assist with business case definition and delivery of PoCs and recommendations.
 

Teleperformance’s clients and then design tools which would meet their needs. You will be crafting new applications, recommend software upgrades to existing systems and tuning integrations inside a team where everyone’s opinion counts. You will promote and encourage the development of projects that represent added value to the company. We are looking for thinkers and doers, creative and motivated people who are not afraid of facing challenges and who want to be on the cutting edge of finding new uses for technology.

Responsibility

  • • Work with worldwide business and IT teams to develop accurate business cases that allow the identification of key technical solution value drivers;
  • • Rigorously analyse data to identify ideas for improvement and validate scope of opportunity of ideas;
  • • Identify specific ideas for improvement through competitor reviews, technical testing, business feedback, brainstorming, workshops;
  • • Conduct research, study and benchmarking as necessary to help develop, test and refine ideas and technical solutions;
  • • Work with teams across the business and IT to develop and validate features;
    • implement proof of concepts to confirm technology maturity and value drivers robustness.

Your Profile

  • • BA/BSc degree or equivalent IT practical experience;
  • • Previous experience in delivering IT projects;
  • • Previous experience working with agile methodologies;
  • • Experience in projects related to contact center industry will be a plus;
  • • Passionate about the customer and problem solving;
  • • Worked within an agile development environment;
  • • Certified training as a product owner or scrum master in SCRUM is a plus;
  • • Solid understanding, knowledge and experience with at least 3 of the following technologies:web,cloud, integration, mobile, bi, voice, ai • ability to challenge the status quo
    • Strong analytical mind-set and ability;
  • • Ability to, based on business processes and systems analysis, identify bottlenecks, roadblockers and points of improvement • a creative problem solver and decision maker;
  • • Ability to clearly identify problems to be solved and define value drivers for solutions in analysis.

Our Offer

  • • Excellent work opportunity in a dynamic leading multinational company; 
  • • Possibility of cooperation with leaders in various industries;
  • • Stable work and career progression;
  • • Investment in training and personal development; 
  • • Modern, centrally located buildings with canteen facilities and an excellent public transportation connection;
  • • Health Insurance;
  • • Free organized sport activities and events every month.

Teleperformance Portugal (EN)

Teleperformance Portugal is part of the Teleperformance group, worldwide leader in Customer Experience Management and shared services for international markets. With our team of 10 000 employees, from 82 nationalities, we are providing services in 35 languages for 64 markets.
Teleperformance Portugal was considered eight times the best company to work for in Portugal by the Great Place to Work Institute. Furthermore, we were awarded four times by Exame Magazine as one of the best companies to work for in Portugal and the best company within our sector.
Our team is characterized by its versatility and internationality. Our employees from around the world bring in a wide variety of experiences and skills.
Our company focuses highly on teamwork and familiarity between the people. This is how we transform passion into excellence.
As a dynamic team, we are committed to the success of our partners and dedicated to provide an outstanding performance for the customers to every extent.
Join us! Be part of a multicultural environment.

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