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Italian Customer Service Representative (m/f)

Italian
Italian

Italian Customer Service Representative (m/f)

Lisbon

Your Role

Are you looking for a promising career? We are looking for someone with excellent communication and problem-solving skills, to provide quality support for the employees who are having issues related to work. You’ll find the adequate solutions, analyzing their questions, in order to guarantee the best service possible. You’ll be responsible for providing support regarding different cases via telephone or e-mail in accordance with service level requirements. 
Don’t miss this opportunity to build a successful career in one of the best companies to work in Portugal!  


Our Client

Our client’s mission is to help companies maintain a resilient, ethical organizational culture. It helps more than 12,500 organizations worldwide contain compliance risks, rapidly evolving internal and external threats. The full suite of proven software and expertise helps to ensure that the Ethics and Compliance program is effective.  

Responsibility

  • •  Take incoming issues from employees having difficulties at work;
  • •  Log calls details onto case management systems;
  • •  Report all the cases in English to the department concerned;
  • •  Keep supervisor and team members informed of problems and progress;
  • •  Participate in team projects that enhance the efficiency of Employee support agent services.

Your Profile

  • •  Native level of Italian; 
  • •  Excellent English level, both written and spoken (C1 level); 
  • •  Excellent communication skills;
  • •  Experience in call center environment; 
  • •  Stress-resistant; 
  • •  Ability to listen to others issues, analyzing the best solution; 
  • •  Problem-solving skills;
  • •  Ability to portray professionalism and works well in a team environment; 
  • •  Good multi-tasking and typing skills. 

Our Offer

  • • Fixed-term, renewable employment contract;
  • • Possibility of cooperation with leaders in various industries;
  • • Stable work and career progression;
  • • Investment in training and personal development; 
  • • Modern, centrally located buildings with canteen facilities and an excellent public transportation connection;
  • • Initial flight expenses refund;
  • • Free annual flight to the homeland;
  • • Free Portuguese language courses, water sports, soft trekking and much more;
  • • Health insurance;
  • • Dynamic and multicultural environment.

Teleperformance Portugal (EN)

Teleperformance Portugal is part of the Teleperformance group, worldwide leader in Customer Experience Management and shared services for international markets. With our team of 10 000 employees, from 84 nationalities, we are providing services in 35 languages.
Teleperformance Portugal was considered eight times the best company to work for in Portugal by the Great Place to Work Institute. Furthermore, we were awarded four times by Exame Magazine as one of the best companies to work for in Portugal and the best company within our sector.
Our team is characterized by its versatility and internationality. Our employees from around the world bring in a wide variety of experiences and skills.
Our company focuses highly on teamwork and familiarity between the people. This is how we transform passion into excellence.
As a dynamic team, we are committed to the success of our partners and dedicated to provide an outstanding performance for the customers to every extent.
Join us! Be part of a multicultural environment.

Apply for this job now!

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