Attention, this website uses cookies. By your continued use of this site you accept such use. Learn more about the use of cookies.

Business Analyst (m/f)


Business Analyst (m/f)


Your Role

Teleperformance is seeking for a Business Analyst to join our growing team, who will be the vital link between our information technology capacity and our business objectives by supporting and ensuring the successful completion of analytical, building, testing and deployment of different tasks through our projects. Your primary objective will be helping to implement solutions in a cost-effective way by determining the requirements of our clients, and communicating them clearly to all involved parties. You will produce and interpret reports providing information about the operations activities.


  •  Quantitative and Qualitative analyses of operational key indicators;
  •  Create, develop and automate reports that reflect those indicators;
  •  Create concise, organized and graphically pleasant PowerPoint presentations;
  •  Propose suggestions on how to optimize processes and interact with the Account Managers in finding improvement opportunities.

Your Profile

  • Knowledge in fields of PowerPivot, PowerQuery, PowerBI, Access, Visual Basic, SQL, OLAP Cubes, MDX or similar (preferable);
  • Analytical and Constructive mind set;
  • Strong problem solving and communication skills;
  • Degree in Engineering (preferable) or related fields, Economics, Statistics, Management; 
  • EN B2 minimum , spoken and written (C1 appreciated);
  • • Knowledge of MS Excel/MS PowerPoint, advanced level (preferable);
  • Knowledge of MS Access advanced (preferable); 
  • Minimum/basic knowledge of programming Languages (SQL, VBA, MDX, DAX); 
  • Advanced level in Power BI or in Excel add-ons PowerPivot and PowerQuery (preferable).

Our Offer

  •  Excellent work opportunity in a dynamic leading multinational company; 
  •  Possibility of cooperation with leaders in various industries;
  •  Stable work and career progression;
  •  Investment in training and personal development; 
  •  Modern, centrally located buildings with canteen facilities and an excellent public transportation connection;
  •  Health Insurance;
  •  Free Portuguese language courses, sport activities and organized events.

Teleperformance Portugal (EN)

Teleperformance Portugal is part of the Teleperformance Group, worldwide leader in Customer Experience Management and shared services for international markets. With a team of 10 000 employees, from 84 nationalities, we provide services in 35 languages. Our job is to connect the biggest and most respected brands on the planet with their customers, bringing solutions and always making sure that each interaction matters. 
Teleperformance Portugal was considered nine times the best company to work for in Portugal by the Great Place to Work Institute and the winner of the “Young Talents Attraction” Award in 2019. Furthermore, we were awarded five times by Exame magazine as one of the best companies to work for in Portugal and the best company within our sector. Also, our company was the fast growing company in Portugal in the past three years by Expresso, Informa D&B and Deloitte. 
Our team is multicultural, highly skilled, and deeply knowledgeable, with a wide range of integrated omnichannel solutions, technology, and the highest security standards. 
We are trusted with billions of unique interactions worldwide and we want you to be part of it.

Join our team!

Apply for this job now!

Become a member of a worldwide team today


Do you currently work at Teleperformance?

Please read our privacy policy, defining the usage and protection of your personal data, processed only for recruitment processes for Teleperformance Portugal.
Your browser is out-of-date!

Update your browser to view this website correctly. Update my browser now