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Business Quality Manager (m/f)

English
English

Business Quality Manager (m/f)

Lisbon

Your Role

The Business Quality Manager is a subject-matter expert (SME) in Business Quality improvement and its mission is to support the Quality in operations, monitor Business KPI's and reduce service defects, non-added value tasks, always looking for improvements opportunities in the projects under her/his umbrella.

Responsibility

  • Lead the processes of continuous improvement, proposing improvement and innovations methods across the department and the company (producing fresh and imaginative ideas and solutions);
  • Identification potential risks and opportunities of improvement;
  • Responsibility to ensure the implementation of BEST QA certification and good results in BEST QA audits;
  • Ensure CSAT Analysis (Customer Satisfaction);
  • Represent Quality in site visits;  
  • Propose new plans in order to improve the CSR´s Performance;
  • Interaction with other departments in order to improve and/or maximize the projects(s) results.

Your Profile

  • 1 Year of experience in Quality department (good to have);
  • At least 3 year professional experience in Six Sigma Projects;
  • Professional experience in customer experience environment and/or related industries experience; (preferentially);
  • Proven record of quality initiatives and program design;
  • Bachelor degree or Graduate (preferentially);
  • Relevant evidence of quality certifications (preferentially, but not exclusive);
  • Fluency in Portuguese and English. Additional knowledge of other languages is a plus (German, French and Spanish);
  • BEST QA and TOPS Training (to be given).


Our Offer

  • • Excellent work opportunity in a dynamic leading multinational company; 
  • • Possibility of cooperation with leaders in various industries;
  • Stable work and career progression;
  • Investment in training and personal development; 
  • Modern, centrally located buildings with canteen facilities and an excellent public transportation connection;
  • Health Insurance;
  •  Free sport activities and organized events.

Teleperformance Portugal (EN)

Teleperformance Portugal is part of the Teleperformance Group, worldwide leader in Customer Experience Management and shared services for international markets. With a team of 10 000 employees, from 84 nationalities, we provide services in 35 languages. Our job is to connect the biggest and most respected brands on the planet with their customers, bringing solutions and always making sure that each interaction matters. 
Teleperformance Portugal was considered nine times the best company to work for in Portugal by the Great Place to Work Institute and the winner of the “Young Talents Attraction” Award in 2019. Furthermore, we were awarded five times by Exame magazine as one of the best companies to work for in Portugal and the best company within our sector. Also, our company was the fast growing company in Portugal in the past three years by Expresso, Informa D&B and Deloitte. 
Our team is multicultural, highly skilled, and deeply knowledgeable, with a wide range of integrated omnichannel solutions, technology, and the highest security standards. 
We are trusted with billions of unique interactions worldwide and we want you to be part of it.


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