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Dutch speaker Operations Manager (ACM) for Philips (m/f)

Dutch
Dutch

Dutch speaker Operations Manager (ACM) for Philips (m/f)

Lisbon

Your Role

The Operations Manager / Assistant Contact Center Manager (ACM) is a senior role which involves overseeing the provision of services, taking immediate decisions on the floor in order to drive the KPI´s by managing a team of 1st Line Managers
The Assistant Contact Center Manager (ACM) will be responsible for managing a group of 1st Line Managers, being responsible for their motivation, training and development.
The position also contributes to the development and implementation of organizational strategies, standards, policies and practices.
It’s the ACM’s responsibility to ensure the organization operates with a smooth efficient service that meets the expectations and needs of customers and clients, by managing all day-to-day activities, analyzing statistics and reports as they play a vital role.
The ACM must be driven by continued improvement and innovation.


Responsibility

  • Manage a team of Team Leaders, monitor their performance, work on their development and provide them with training and support;
  • Analyze and report main results and KPIs to the Contact Center Manager and to the client;
  • Identify potential risks and opportunities of improvement;
  • Ensure the correct implementation of the standard processes and procedures.


Your Profile

  • Native/near native Dutch speakers;
  • Fluency in English;
  • At least two years on Customer Experience Management and shared services industry on a management position;
  • Good management and team work skills;
  • Customer and achievement orientation;
  • Problem solving skills;
  • Ability to make decisions under high levels of stress.


Our Offer

  • Excellent work opportunity in a dynamic leading multinational company; 
  • • Possibility of cooperation with leaders in various industries;
  • Stable work and career progression;
  • Investment in training and personal development; 
  • Modern, centrally located buildings with canteen facilities and an excellent public transportation connection;
  • Health Insurance;
  • • Possibility to live in one of our apartments;
  • • Initial flight expenses refund;
  • • Annually complementary return flight to your home country (within Europe);
  • • Free Portuguese language courses, sport activities and organized events.


Teleperformance Portugal (EN)

Teleperformance Portugal is part of the Teleperformance Group, worldwide leader in Customer Experience Management and shared services for international markets. With a team of 10 000 employees, from 84 nationalities, we provide services in 35 languages. Our job is to connect the biggest and most respected brands on the planet with their customers, bringing solutions and always making sure that each interaction matters. 
Teleperformance Portugal was considered nine times the best company to work for in Portugal by the Great Place to Work Institute and the winner of the “Young Talents Attraction” Award in 2019. Furthermore, we were awarded five times by Exame magazine as one of the best companies to work for in Portugal and the best company within our sector. Also, our company was the fast growing company in Portugal in the past three years by Expresso, Informa D&B and Deloitte. 
Our team is multicultural, highly skilled, and deeply knowledgeable, with a wide range of integrated omnichannel solutions, technology, and the highest security standards. 
We are trusted with billions of unique interactions worldwide and we want you to be part of it.


Join our team!



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