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English Customer Service for Voyage Privé (m/f)

English
English

English Customer Service for Voyage Privé (m/f)

Lisbon

Your Role

As a full fledged member of this unique team, you will be responsible for ensuring the best customer experience for members of the Voyage Privé website.
This involves assisting members when booking an exceptional trip, answering their questions in relation to their booked stay (characteristics of the products / services, formalities, modifications, cancellation ...).
We seek your excellence to provide Voyage Privé customers with the best customer service experience of all time.

Our Client

Voyage Privé is a luxury travel club that offers unforgettable escapes, at unbelievable prices. The Club is exclusive for members and this unique flash sales concept gathers over 17 million associates worldwide.
A small but well defined team of travel experts delivers to their community a weekly newsletter containing the best and most inspirational offers, full of sophisticated city breaks ideas, beautiful country getaways and gorgeous beach retreats.  
The secret is: members always come firs! That is why over 95% of customers give Voyage Privé positive feedback when they return from holidays!

Responsibility

  • • Providing a professional and personalized contact for Voyage Privé clients, both through calls and through emails.
  • • Provide support before, during and after a client’s trip.
  • • Know and understand the processes and procedures from Voyage Privé, in order to be able to help and support customers by offering them a trip adapted to their needs.

Your Profile

  • • Native English speakers;
  • • High School Diploma;
  • • Contact Center experience (preferential);
  • • Available to start training in January;
  • • Familiarity with the travel industry, relevant working experience is an advantage;
  • • Experience in the customer service / call center environment is preferred;
  • • Problem solving and time management skills; 
  • • Excellent communication skills, interpersonal skills and team spirit.

Our Offer

  • • Available to work between Monday to Friday, between 8 am to 8 pm and weekends from 9:30 am to 6:30 pm;
  • • Rotating shifts and days off;
  • • Work location: Lisbon - Entrecampos;
  • • Stable work and career progression;
  • • Accommodation in a Teleperformance apartment;
  • • Refund of initial flight expenses;
  • • Free annual flight to your homeland;
  • • Private health insurance after 6 months of employment;
  • • Long-term career opportunities;
  • • Free organized sport activities and events.

Teleperformance Portugal (EN)

Teleperformance Portugal is part of the Teleperformance group, worldwide leader in Customer Experience Management and shared services for international markets. With our team of 10 000 employees, from 84 nationalities, we are providing services in 35 languages.
Teleperformance Portugal was considered eight times the best company to work for in Portugal by the Great Place to Work Institute. Furthermore, we were awarded four times by Exame Magazine as one of the best companies to work for in Portugal and the best company within our sector.
Our team is characterized by its versatility and internationality. Our employees from around the world bring in a wide variety of experiences and skills.
Our company focuses highly on teamwork and familiarity between the people. This is how we transform passion into excellence.
As a dynamic team, we are committed to the success of our partners and dedicated to provide an outstanding performance for the customers to every extent.
Join us! Be part of a multicultural environment.

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