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Brazilian Portuguese Ethics & Compliance Customer Service Line (m/f)

Brazilian
Brazilian

Brazilian Portuguese Ethics & Compliance Customer Service Line (m/f)

Lisbon

Your Role

Teleperformance Portugal, one of the best companies to work in, is looking for someone motivated with excellent communications skills to join the team.
Build a promising career, providing quality support to the employees and help them in ethics and compliance reported issues. You’ll be responsible for providing support regarding different cases via telephone or web-form submission in accordance with service level requirements. 




Our Client

This company offers an Ethics Reporting Service, to provide the organizations with an efficient and trustworthy ethics reporting process. This service helps employees, customers and suppliers feel safe and secure when reporting ethics and compliance related issues.

Responsibility

  • • Take incoming reports from employees and third parties regarding incidents/violations related to compliance with legal and regulatory issues, and ethics;
  • • Log calls details into case management systems in English; 
  • • Keep hierarchy informed of issues and progress;
  • • Participate in team projects that enhance the efficiency of employee support agent services.


Your Profile

  • • Must be fluent English language (in areas of speaking, reading and writing);
  • • Experience in call center environment (preferential);
  • • Stress-resistant;
  • • Ability to listen to difficult cases;
  • • Ability to interview the reporter to extract the pertinent details;
  • • Ability to portray professionalism and work well in a team environment;
  • • Good multi-tasking and typing skills.


Our Offer

  • • Availability from Monday to Sunday (two days off) and to work daily and night shifts;
  • • Work location: Lisbon;
  • • Private health insurance after 6 months;
  • • Excellent work opportunity in a leading multinational company;
  • • Long-term opportunities with the possibility of career progression;
  • • Opportunity to work and cooperate with leaders in various industries;
  • • Free organized sports activities and events.

Teleperformance Portugal (EN)

Teleperformance Portugal is part of the Teleperformance group, worldwide leader in Customer Experience Management and shared services for international markets. With our team of 10 000 employees, from 84 nationalities, we are providing services in 35 languages.
Teleperformance Portugal was considered eight times the best company to work for in Portugal by the Great Place to Work Institute. Furthermore, we were awarded four times by Exame Magazine as one of the best companies to work for in Portugal and the best company within our sector.
Our team is characterized by its versatility and internationality. Our employees from around the world bring in a wide variety of experiences and skills.
Our company focuses highly on teamwork and familiarity between the people. This is how we transform passion into excellence.
As a dynamic team, we are committed to the success of our partners and dedicated to provide an outstanding performance for the customers to every extent.
Join us! Be part of a multicultural environment.

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