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English Gaming Advisor (m/f)

English
English

English Gaming Advisor (m/f)

Lisbon - Parque das Nações

Your Role

Join our Support Team and become our clients’ ambassador - be the first point of contact for its players’ community. An exciting and international working environment is awaiting you.

Our Client

Our client is now one of the leading computer and video game developers worldwide. Hardly a household can be found without its products, which enjoy great popularity among young and old.

Responsibility

  • •  Handling inbound communications from customers via Email, Telephone & Webchat
  • •  Handling inbound communications from retailers via Email & Whitemail; 
  • •  Managing Customer and Retailer repair bookings; 
  • •  Providing pre/post sale, and Technical information to end users;  
  • •  Reporting each customer contact handled in the systems. 

Your Profile

  • • High School Diploma;
  • • Native English (C2 mandatory for oral and written skills);
  • • Experience in telephone customer service / call center environment (preferred);
  • • Player and support oriented attitude, with a knack for helping others (preferred);
  • • Team player with strong problem solving and conflict management skills;
  • • Good reasoning and analytical skills;
  • • Friendly proactive attitude and great communicator in challenging situations;
  • • Passion for video games and mobile applications;
  • • Good computer and Internet skills.

Our Offer

  • • Work place: Parque das Nações;
  • • Work Schedule: 9 am to 7 pm, Monday to Friday, and Saturdays from 9 am to 2 pm - rotating shifts and days off;
  • • Free Portuguese language courses, water sports, soft trekking and much more for all who are interested;
  • • Excellent work opportunity in a leading multinational;
  • • Possibility of career progression.

 

 

Teleperformance Portugal (EN)

Teleperformance Portugal is part of the Teleperformance Group, worldwide leader in Customer Experience Management and shared services for international markets. With a team of 10 000 employees, from 84 nationalities, we provide services in 35 languages. Our job is to connect the biggest and most respected brands on the planet with their customers, bringing solutions and always making sure that each interaction matters. 
Teleperformance Portugal was considered nine times the best company to work for in Portugal by the Great Place to Work Institute and the winner of the “Young Talents Attraction” Award in 2019. Furthermore, we were awarded five times by Exame magazine as one of the best companies to work for in Portugal and the best company within our sector. Also, our company was the fast growing company in Portugal in the past three years by Expresso, Informa D&B and Deloitte. 
Our team is multicultural, highly skilled, and deeply knowledgeable, with a wide range of integrated omnichannel solutions, technology, and the highest security standards. 
We are trusted with billions of unique interactions worldwide and we want you to be part of it.


Join our team!



Apply for this job now!

Become a member of a worldwide team today

 
   
 
   
 

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