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English speaker for On-line Fashion group - Supervisor (m/f)


English speaker for On-line Fashion group - Supervisor (m/f)


Your Role

We are looking for Customer Service leaders who will be responsible for a variety of tasks, all of which play a key role in delighting our customers and maintaining customer loyalty and satisfaction. 
The supervisor is responsible for developing teams of assigned Customer Service Representatives (CSRs) to meet and exceed performance targets and expectations, quality, end-user satisfaction, client satisfaction and any other relevant key operational metrics by providing them guidance, coaching, support, motivation and education on a day-to-day basis.
He will be responsible for their teams’ success, change behaviors and continuous improvement assuring the accomplishment of the internal objectives.


  • Motivate, lead, guide, and direct all assigned associates to reach their highest potential both in terms of service metrics and career goals;
  • Be relentless while managing our customers’ issues;
  • Assist in building a highly skilled team through participating in daily meetings and hiring decisions;
  • Ensures both individual and team productivity, manages performance, provides floor assistance and real-time coaching;
  • Monitors contacts to identify areas of opportunity to improve performance and customer experience;
  • Analyze data to identify performance trends and opportunities for continuous improvement;
  • Work with associates to create meaningful development plans and deliver feedback;
  • Resolves customer escalations as needed;
  • Work with Account Manager to escalate issues.

Your Profile

  • Higher Education Degree (preferential);
  • Must have at least 1 year of leadership experience in a contact center;
  • Preferred experience in fashion brand management;
  • Fluency in English (C2 or native);
  • Demonstrated ability to coach, improve performance and develop individuals;
  • Quality and costumer experience oriented;
  • Must be able to effectively communicate (both verbally and in written form);
  • Ability to work independently and in a team environment to accomplish a common goal;
  • Ability to handle multiple tasks and requests while maintaining results in core job functions and responsibilities;
  • Passion for service and developing customer loyalty;
  • Strong multi-tasker and great stress/pressure management skills;
  • Sensitivity toward corporate needs, employee goodwill and public image.

Our Offer

  • From Monday to Friday – from 06:00 to 20:00 (rotating shifts);
  • Saturday & Sunday – from 07:00 to 18:00 (rotating shifts). You can expect to work 2/3 weekends per month;
  • • Excellent work opportunity in a dynamic leading multinational company; 
  • Possibility of cooperation with leaders in various industries;
  • Stable work and career progression;
  • • Investment in training and personal development; 
  • Modern, centrally located buildings with canteen facilities and an excellent public transportation connection;
  • • Health Insurance;
  • Possibility to live in one of our apartments; 
  • Initial flight expenses refund;
  • Annually complementary return flight to your home country (within Europe);
  • Free Portuguese language courses, sport activities and organized events.

Teleperformance Portugal (EN)

Teleperformance Portugal is part of the Teleperformance Group, worldwide leader in Customer Experience Management and shared services for international markets. With a team of 10 000 employees, from 84 nationalities, we provide services in 35 languages. Our job is to connect the biggest and most respected brands on the planet with their customers, bringing solutions and always making sure that each interaction matters. 
Teleperformance Portugal was considered nine times the best company to work for in Portugal by the Great Place to Work Institute and the winner of the “Young Talents Attraction” Award in 2019. Furthermore, we were awarded five times by Exame magazine as one of the best companies to work for in Portugal and the best company within our sector. Also, our company was the fast growing company in Portugal in the past three years by Expresso, Informa D&B and Deloitte. 
Our team is multicultural, highly skilled, and deeply knowledgeable, with a wide range of integrated omnichannel solutions, technology, and the highest security standards. 
We are trusted with billions of unique interactions worldwide and we want you to be part of it.

Join our team!

Apply for this job now!

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