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English speaker customer support for social media project (m/f)

English
English

English speaker customer support for social media project (m/f)

Lisbon

Your Role

Are you passionate about bringing people closer together regardless of distance? Are you interested in building an international career working with a Global Fortune 500 company, focused on social presence and deepening connection? The time is now. We are looking for communicative professionals to provide customer support for our client’s new product. If you are interested in new communication tools and want to enter a world in which artificial intelligence and audio/video advances work together to create magical moments, you have the right profile for this position. You will be supported by the best professionals as well as have access to crucial training that will lead you to success in your new challenge.

Apply and be part of a multicultural team of more than 10.000 people from 84 nationalities

Our Client

Social interaction has been reinvented through social media and is continuously adapting to new technologies. Our client is a world leader in this space and its products and services reach millions of users around the world daily. 

Responsibility

  • • Addressing and resolving inbound customer support inquiries and troubleshooting technical issues;
  • • Deliver accurate and professional customer service by email, chat support, and/or phone;
  • • Working with internal cross-functional partners to resolve customer inquiries;
  • • Ensure each inquiry is “resolved” from the customer's perspective, in a timely manner;
  • • Actively contribute to a knowledge base of resolution;
  • • Identify opportunities to improve products, services, and the customer experience of new immersive technology.

Your Profile

  • • Native English speaker;
  • • Exceptional written and verbal communication skills;
  • • Service-oriented mindset and approach to work;
  • • The ability to thrive in a dynamic, team-focused environment;
  • • Self-starter/self-motivated to achieve top performance standards;
  • • Team player;
  • • Ability to prioritize and manage tasks within a fast-paced environment.

Our Offer

  • • Excellent job opportunities in a dynamic, leading multinational company;
  • • Possibility of cooperation with leaders of different industries;
  • • Stable work and career progression;
  • • Investment in training and personal development;
  • • Modern, centrally located buildings with canteen facilities and an excellent public transportation connection;
  • • Health Insurance.

Teleperformance Portugal (EN)

Teleperformance Portugal is part of the Teleperformance Group, worldwide leader in Customer Experience Management and shared services for international markets. With a team of 10 000 employees, from 84 nationalities, we provide services in 35 languages. Our job is to connect the biggest and most respected brands on the planet with their customers, bringing solutions and always making sure that each interaction matters. 
Teleperformance Portugal was considered nine times the best company to work for in Portugal by the Great Place to Work Institute and the winner of the “Young Talents Attraction” Award in 2019. Furthermore, we were awarded five times by Exame magazine as one of the best companies to work for in Portugal and the best company within our sector. Also, our company was the fast growing company in Portugal in the past three years by Expresso, Informa D&B and Deloitte. 
Our team is multicultural, highly skilled, and deeply knowledgeable, with a wide range of integrated omnichannel solutions, technology, and the highest security standards. 
We are trusted with billions of unique interactions worldwide and we want you to be part of it.


Join our team!



Apply for this job now!

Become a member of a worldwide team today

 
   
 
   
 

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