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English Trainer (m/f)

English
English

English Trainer (m/f)

Lisbon

Your Role

The Trainer is responsible for developing an onsite training function that will support and drive performance improvement. This person is also responsible for ensuring that our Agents and Team Leaders are trained to highest standard in customer service and (where appropriate) management. Based on training needs analysis, develop effective material and efficient training plans that will drive performance across English market KPIs.

Responsibility

  •  Support the development and customer operations training function;
  • Plan, prioritize & schedule all training requirements;
  • Create new and develop existing training material;
  • Ensure training standards of excellence;
  • Assist Supervisors and Managers with the transition of new recruits onto the floor;
  • • Additional knowledge of other languages is a plus;
  • Availability to travel for business trips.

Your Profile

  • Studies in Human resources area (preferred);
  • Work experience as a Trainer at least 1 year (preferred);
  • Proven record of training initiatives and program design; 
  • Professional experience in customer experience environment and/or related industries (preferential);
  • Degree in training or teaching;
  • Fluent in English (at least C1 level preferred);
  • Knowledge of another language is a plus (French, German, Dutch, Italian or Spanish are preferred);
  • Excellent communication and interpersonal skills;
  • Analytical and critical thinking;
  • Time-management skills;
  • Prioritizing and proactive;
  • Team player;
  • Ability to innovate;
  • Problem-solver.

Our Offer

  •    Excellent work opportunity in a dynamic leading multinational company; 
  •    Possibility of cooperation with leaders in various industries;
  •    Stable work and career progression;
  •    Investment in training and personal development; 
  •    Modern, centrally located buildings with canteen facilities and an excellent public transportation connection;
  •    Health Insurance;
  • •   Free Portuguese language courses, sport activities and organized events.

 


Teleperformance Portugal (EN)

Teleperformance Portugal is part of the Teleperformance group, worldwide leader in Customer Experience Management and shared services for international markets. With our team of 10 000 employees, from 84 nationalities, we are providing services in 35 languages.
Teleperformance Portugal was considered eight times the best company to work for in Portugal by the Great Place to Work Institute. Furthermore, we were awarded four times by Exame Magazine as one of the best companies to work for in Portugal and the best company within our sector.
Our team is characterized by its versatility and internationality. Our employees from around the world bring in a wide variety of experiences and skills.
Our company focuses highly on teamwork and familiarity between the people. This is how we transform passion into excellence.
As a dynamic team, we are committed to the success of our partners and dedicated to provide an outstanding performance for the customers to every extent.
Join us! Be part of a multicultural environment.

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