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Finnish Travel Advisor for Expedia (m/f)

Finnish
Finnish

Finnish Travel Advisor for Expedia (m/f)

Work abroad

Your Role

We’re supporting some of the most well-known brands in the on-line travel industry from our Contact Center in Lisbon, Portugal. We help travelers to easily research, plan, book and experience their holidays or business trips, wherever they may be.

Our Client

Expedia is one of the leading online tour operators worldwide. Striving to be the absolute best in customer care and customer satisfaction, Expedia has many partner companies such as hotels.com and hotwire united over the past years, offering a variety of solutions for all the needs of travelers. Together with its affiliates Expedia is responsible for over 100 locations in more than 60 countries.

 

Responsibility

  • •  Assist customers while online booking of hotels, holiday packages and other travel-related services;
  • •  Telephone booking of services / sales (for incoming customer calls only);
  • •  Provide helpful and effective service for both “in travel” and “post travel” concerns;
  • •  Assist customers with questions regarding payment, changes, cancellation or any other concerns.

Your Profile

  • •  Native level of spoken and written Finnish (mandatory);
  • •  Good level of English (preferably B2);
  • •  Passionate about traveling;
  • •  Familiarity with the travel industry (popular destinations, airlines, hotel chains);
  • •  Contact Center and Sales experience will be a plus;
  • •  Good working knowledge of computers, MS Office and common internet applications;
  • •  Excellent communication skills and interpersonal skills;
  • •  Availability between 06h00 and 18h00 from Monday to Friday.

Our Offer

  • •  Excellent work opportunity in a leading multinational company;
  • •  Stable work and career progression;
  • •  Intensive training and integration phase;
  • •  Private health insurance after 6 months of employment;
  • •  Long-term career opportunities;
  • •  Reimbursement of your initial flight costs after 9 months and airport pick up;
  • •  Annually complementary return flight to your home country (within Europe);
  • •  Accommodation in a room in a Teleperformance owned apartment;
  • •  Free organized sport activities and events.

 

Teleperformance Portugal - Expedia (EN)

Teleperformance Portugal is part of the Teleperformance group, worldwide leader in Customer Experience Management and shared services for international markets. With our team of 10 000 employees, from 84 nationalities, we are providing services in 35 languages.
Teleperformance Portugal was considered eight times the best company to work for in Portugal by the Great Place to Work Institute. Furthermore, we were awarded four times by Exame Magazine as one of the best companies to work for in Portugal and the best company within our sector.
Our team is characterized by its versatility and internationality. Our employees from around the world bring in a wide variety of experiences and skills.
Our company focuses highly on teamwork and familiarity between the people. This is how we transform passion into excellence.
As a dynamic team, we are committed to the success of our partners and dedicated to provide an outstanding performance for the customers to every extent.
Join us! Be part of a multicultural environment.


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