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Forecast Analyst (m/f)


Forecast Analyst (m/f)


Your Role

As Forecast Analyst you will recognize, follow, and analyze current market trends. Through a regular research of historical data you will map trends and determine how they will influence the business in the nearest future. All your actions and their outcome will help the management make accurate marketing and production strategy decisions.
In addition to these duties, you will also routinely examine your own methodologies to find ways of improving predictive accuracy.


  • Following and analyzing market trends and determine how they will influence the business in the nearest future;
  • Analyze data to quantify anticipated capacity needs and new programs launch;
  • Work on operational projects as required (mainly in optimization initiatives);
  • Develop and update complex forecasting models;  
  • Create all necessary processes and reports for back testing prior forecasts vs. actual results;
  • •Ensure the comparison call forecasts with actual results to examine variances, proactively identifies scheduling gaps and offers solutions to solve them.

Your Profile

  • BSc in Applied Mathematics / Operations Research with high programming capabilities. 
  • Knowledge of SQL, BI tools, R, Python or Workforce Management software is a plus;
  • Previous experience in a similar role (mandatory);
  • Portuguese native speaker with good level of English (B2).

Our Offer

  • Excellent work opportunity in a leading multinational;
  • Stable work and career progression;
  • Free organized sport activities and events.

Teleperformance Portugal (EN)

Teleperformance Portugal is part of the Teleperformance group, worldwide leader in Customer Experience Management and shared services for international markets. With our team of 10 000 employees, from 84 nationalities, we are providing services in 35 languages.
Teleperformance Portugal was considered eight times the best company to work for in Portugal by the Great Place to Work Institute. Furthermore, we were awarded four times by Exame Magazine as one of the best companies to work for in Portugal and the best company within our sector.
Our team is characterized by its versatility and internationality. Our employees from around the world bring in a wide variety of experiences and skills.
Our company focuses highly on teamwork and familiarity between the people. This is how we transform passion into excellence.
As a dynamic team, we are committed to the success of our partners and dedicated to provide an outstanding performance for the customers to every extent.
Join us! Be part of a multicultural environment.

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