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French speaker for Customer & Technical Support (m/f)

French
French

French speaker for Customer & Technical Support (m/f)

Lisbon

Your Role

Are you the best professional when it comes to solving technical issues in a creative way? Do you know how to transform a problem or doubt into a good experience? Then you might be the perfect match for this job opportunity! We are looking for a technical support representative to join our team and be the first point of contact with our client’s end-users.
In this role, you will be responsible to answer all customer questions and clarifying, when needed, any information about our client’s software, through phone and email.
You will be supported by the best professionals, processes and software-tools, as well as have access to crucial training that will lead you to success in your new challenge. Are you ready for your new adventure? Apply!


Our Client

Our client is a multinational company known to be responsible for the creation of multimedia and creativity software products, being the strongest brand in the digital marketing software field. Through our client’s software, the end-users have everything they need to deliver exceptional digital experiences! 

Responsibility

  • Be a relentless advocate for the customers and their issues;
  • Providing the necessary help to solve all customer’s technical issues, through phone and email;
  • Ensure customer satisfaction, presenting creative solutions to their issues;
  • Never rest until regained customer’s confidence in the brand; 
  • Provide recommendations to engage with customer’s needs; 
  • Have a central role within the internal organization.

Your Profile

  • Native written and verbal communication skills in English;
  • Customer oriented with strong decision-making skills;
  • Excellent communication and good argumentation skills;
  • Ability to solve technical issues in a creative way;
  • Ability to build and maintain positive relationships with customers;
  • Basic knowledge of Windows and MS Office.

Our Offer

  • • Excellent work opportunity in a dynamic leading multinational company; 
  • • Possibility of cooperation with leaders in various industries;
  • • Stable work and career progression;
  • • Investment in training and personal development; 
  • • Facilities centrally located with an excellent public transportation offer and with canteen included; 
  • • Private health insurance;
  • • Possibility to live in one of our apartments;
  • • Initial flight expenses refund;
  • • Annually complementary return flight to your home country (within Europe);
  • • Free Portuguese language courses, sports activities and organized events.

Teleperformance Portugal (EN)

Teleperformance Portugal is part of the Teleperformance Group, worldwide leader in Customer Experience Management and shared services for international markets. With a team of 10 000 employees, from 84 nationalities, we provide services in 35 languages. Our job is to connect the biggest and most respected brands on the planet with their customers, bringing solutions and always making sure that each interaction matters. 
Teleperformance Portugal was considered nine times the best company to work for in Portugal by the Great Place to Work Institute and the winner of the “Young Talents Attraction” Award in 2019. Furthermore, we were awarded five times by Exame magazine as one of the best companies to work for in Portugal and the best company within our sector. Also, our company was the fast growing company in Portugal in the past three years by Expresso, Informa D&B and Deloitte. 
Our team is multicultural, highly skilled, and deeply knowledgeable, with a wide range of integrated omnichannel solutions, technology, and the highest security standards. 
We are trusted with billions of unique interactions worldwide and we want you to be part of it.


Join our team!



Apply for this job now!

Become a member of a worldwide team today

 
   
 
   
 

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