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French Customer Support for Epic Games (m/f)

French
French

French Customer Support for Epic Games (m/f)

Lisbon

Your Role

Do you love games and grew up thinking how great it would be to work while playing the game of your life? It’s time for you to live the dream!
We are looking for passionate people who are ready to give support to our client’s community gamers. You will be helping the players to enjoy the game even more. 
If you like gaming and support then this may be the career you have been looking for.


Our Client

Founded in 1991, Epic Games revolutionized the game industry, working on interactive experiences to PC, console, mobile, AR, VR and the Web. 
Developing cutting-edge games and cross-platform game engine technology, Epic Games has its signature in several games: Unreal, Gears of War and Shadow Complex. The most popular video game on the planet nowadays, Fortnite, is also an Epic Games creation. 

Responsibility

  • • Be the first point of contact for our client’s player’s community;
  • • Be responsible for handling the gamer's questions until a resolution is found;
  • • Provide awesome game support to all players, using any support tools available;
  • • Engage directly with the players in-app chat and email.

Your Profile

  • • Native level of written and verbal communication skills in French;
  • • Fluency in English, written and spoken (minimum B1);
  • • Experience in call center environment (preferred);
  • • Friendly proactive attitude and great communicator in challenging situations;
  • • Team player with strong problem solving and conflict management skills;
  • • Good reasoning and analytical skills;
  • • Passion for games;
  • • Good multi-tasking and typing skills.

Our Offer

  • • Excellent work opportunity in a leading multinational company;
  • • International career in a multicultural environment;
  • • Possibility of cooperation with leaders in various industries;
  • • Stable work and career progression;
  • • Long-term development opportunities;
  • • Fixed-term, renewable contract with the possibility of permanent employment;
  • • Private health insurance after 6 months of employment;
  • • Accommodation in a room in a Teleperformance owned apartment;
  • • Initial flight expenses refund;
  • • Free annual flight to country of origin (within EU);
  • • Free Portuguese language courses, water sport activities, soft trekking and much more!

Teeleperformance Portugal - EPIC GAMES (EN)

Teleperformance Portugal is part of the Teleperformance group, worldwide leader in Customer Experience Management and shared services for international markets. With our team of 10 000 employees, from 82 nationalities, we are providing services in 35 languages for 64 markets.
Teleperformance Portugal was considered eight times the best company to work for in Portugal by the Great Place to Work Institute. Furthermore, we were awarded four times by Exame Magazine as one of the best companies to work for in Portugal and the best company within our sector.
Our team is characterized by its versatility and internationality. Our employees from around the world bring in a wide variety of experiences and skills.
Our company focuses highly on teamwork and familiarity between the people. This is how we transform passion into excellence.
As a dynamic team, we are committed to the success of our partners and dedicated to provide an outstanding performance for the customers to every extent.
Join us! Be part of a multicultural environment.

Apply for this job now!

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