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German speaker for Customer Service Trainer - Philip Morris International (m/f)

German
German

German speaker for Customer Service Trainer - Philip Morris International (m/f)

Lisbon

Your Role

We are looking for a Customer Service Trainer to educate our support, sales and customer service teams by conducting seminars and interactive courses.
Customer Service Trainer responsibilities include facilitating on-the-job coaching, developing educational material and organizing training sessions for new hires. If you’re familiar with teaching soft skills like negotiation and problem-solving, we’d like to meet you.
Ultimately, you will make sure our customer service representatives develop their skills and successfully address clients’ needs.


Responsibility

  • Develop digital and print educational material (e.g. PowerPoint presentations, manuals);
  • Organize classroom-style seminars about product features and sales techniques;
  • Conduct role-playing activities to develop interpersonal skills (e.g. negotiation, teamwork, conflict management);
  • Identify individual and team skills gaps;
  • Schedule regular training sessions (e.g. weekly, monthly);
  • Ensure new hires take on basic training courses, including communication, sales and troubleshooting skills;
  • Liaise with managers and encourage on-the-job coaching (e.g. how to handle difficult client cases);
  • Coordinate mentorship programs for new customer service representatives;
  • Assess the impact of each educational course on staff performance and client satisfaction;
  • Maintain updated records of training curricula and material.

Your Profile

  • Near native German language skills;
  • Fluency in English (minimum B2 level);
  • Work experience as a Customer Service Trainer or similar role;
  • Experience in customer service positions;
  • Familiarity with interactive learning activities;
  • Excellent communication and presentation skills;
  • Degree in Education, Human Resources or relevant field is a plus;
  • Additional certification in training is a plus.

Our Offer

  • Excellent work opportunity in a dynamic leading multinational company;
  • Possibility of cooperation with leaders in various industries;
  • Stable work and career progression;
  • Investment in training and personal development;
  • Modern, centrally located buildings with canteen facilities and an excellent public transportation connection;
  • Health Insurance;
  • Free language courses, sport activities and organized events.

Teleperformance Portugal (EN)

Teleperformance Portugal is part of the Teleperformance Group, worldwide leader in Customer Experience Management and shared services for international markets. With a team of 10 000 employees, from 84 nationalities, we provide services in 35 languages. Our job is to connect the biggest and most respected brands on the planet with their customers, bringing solutions and always making sure that each interaction matters. 
Teleperformance Portugal was considered nine times the best company to work for in Portugal by the Great Place to Work Institute and the winner of the “Young Talents Attraction” Award in 2019. Furthermore, we were awarded five times by Exame magazine as one of the best companies to work for in Portugal and the best company within our sector. Also, our company was the fast growing company in Portugal in the past three years by Expresso, Informa D&B and Deloitte. 
Our team is multicultural, highly skilled, and deeply knowledgeable, with a wide range of integrated omnichannel solutions, technology, and the highest security standards. 
We are trusted with billions of unique interactions worldwide and we want you to be part of it.


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