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German speaker Customer Service Representative for FedEx (m/f)

German
German

German speaker Customer Service Representative for FedEx (m/f)

Lisbon

Your Role

Are you excellent finding the best business solutions possible? Do you love to communicate and negotiating is one of your top skills? Then you are the one who we looking for this position! As a customer service representative for FedEx, your aim will be answering sales’ pricing inquiries from several clients, actively providing discounts or any other feature related to Pricing.
You will be applying, on a daily basis, your strong verbal and written communication skills so that you can easily create a genuine, customer friendly experience to all the clients.
We will provide you with intensive training and give you the right tools to grow within our international company. 


Responsibility

  • Process sales executive’s requests and resolve customer issues;
  • Follow all regulations according to pricing guidelines;
  • Follow up with the sales executive daily until the issue is resolved;
  • Finding business solutions that balance the needs of the customer;
  • Create a win-win situation for the customer in each interaction.

Your Profile

  • Native or near native German language;
  • Proficient oral and written communication in English (minimum B2 level);
  • Customer care or Sales experience (preferred):
  • Analytical thinking: ready to detect current problems;
  • Customer oriented;
  • Pro-active in promoting e?ective problem solving.

Our Offer

  • • International career in a multicultural environment;
  • • Training and familiarization phase;
  • • Opportunity to grow in a multinational company;
  • • Accommodation in a Teleperformance apartment;
  • • Refund of initial flight expenses;
  • • Free annual flight to the homeland;
  • • Private health insurance;
  • • Free Portuguese language courses, surfing, soft trekking and much more.

Teleperformance Portugal - FedEx (EN)

Teleperformance Portugal is part of the Teleperformance group, worldwide leader in Customer Experience Management and shared services for international markets. With our team of 10 000 employees, from 84 nationalities, we are providing services in 35 languages.

Teleperformance Portugal was considered eight times the best company to work for in Portugal by the Great Place to Work Institute. Furthermore, we were awarded four times by Exame Magazine as one of the best companies to work for in Portugal and the best company within our sector.
Our team is characterized by its versatility and internationality. Our employees from around the world bring in a wide variety of experiences and skills.

Our company focuses highly on teamwork and familiarity between the people. This is how we transform passion into excellence.
As a dynamic team, we are committed to the success of our partners and dedicated to provide an outstanding performance for the customers to every extent.
Join us! Be part of a multicultural environment.

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