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German speaker for Supervisor - IHG (m/f)

German
German

German speaker for Supervisor - IHG (m/f)

Lisbon

Your Role

The Supervisors or 1st Line Managers are the leaders responsible for developing teams of assigned Agents or Customer Service Representatives (CSR´s) to meet and exceed performance targets and expectations, quality, end-user satisfaction, client satisfaction and any other relevant key operational metrics by providing them guidance, coaching, support, motivation and education on a day-to-day basis.

Responsibility

  • Ensuring the team’s development, monitoring and evaluation;
  • Planning training sessions for the agents;
  • Motivating the team and managing them daily, according to internal policies;
  • Ensuring the accomplishment of the Key Performance Indicators (KPI);
  • Developing action plans for continuous improvement.

Your Profile

  • German native speakers;
  • Fluency in English; 
  • Good Microsoft Office skills;
  • Contact center experience;
  • Experience in Tourism;
  • Experience in working to achieve and exceed client’s expectations, KPI’s and Service Level Agreements;
  • Strong team spirit and customer and sales oriented;
  • Analytical and good communication skills;
  • Ability to handle stress; 
  • Creative, that comes up with improvement ideas.

Our Offer

  • Excellent work opportunity in a dynamic leading multinational company; 
  • Possibility of cooperation with leaders in various industries;
  • Stable work and career progression;
  • Investment in training and personal development; 
  • Modern, centrally located buildings with canteen facilities and an excellent public transportation connection;
  • Health Insurance;
  • Young, dynamic and multicultural environment;
  • Possibility to live in one of our apartments; 
  • Initial flight expenses refund;
  • Annually complementary return flight to your home country (within Europe);
  • Free Portuguese language courses, sport activities and organized events.

Teleperformance Portugal - IHG (EN)

Teleperformance Portugal is part of the Teleperformance Group, worldwide leader in Customer Experience Management and shared services for international markets. With a team of 10 000 employees, from 84 nationalities, we provide services in 35 languages. Our job is to connect the biggest and most respected brands on the planet with their customers, bringing solutions and always making sure that each interaction matters. 
Teleperformance Portugal was considered nine times the best company to work for in Portugal by the Great Place to Work Institute and the winner of the “Young Talents Attraction” Award in 2019. Furthermore, we were awarded five times by Exame magazine as one of the best companies to work for in Portugal and the best company within our sector. Also, our company was the fast growing company in Portugal in the past three years by Expresso, Informa D&B and Deloitte. 
Our team is multicultural, highly skilled, and deeply knowledgeable, with a wide range of integrated omnichannel solutions, technology, and the highest security standards. 
We are trusted with billions of unique interactions worldwide and we want you to be part of it. 

Join our team!



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