We are looking for a Customer Service Team Manager, who will be responsible for a variety of tasks, playing a key role in delighting our customers and maintaining the customer loyalty and satisfaction. The Team Manager must be able to create a variety of reporting and KPI’s analysis, to guide, coach and motivate the team to achieve success and solve our customer’s issues, as well as being an ambassador of our values and culture, involving the agents in the activities and developing them.
Teleperformance Portugal (EN)
Teleperformance Portugal is part of the Teleperformance Group, worldwide leader in Customer Experience Management and shared services for international markets. With a team of 10 000 employees, from 84 nationalities, we provide services in 35 languages. Our job is to connect the biggest and most respected brands on the planet with their customers, bringing solutions and always making sure that each interaction matters.
Teleperformance Portugal was considered nine times the best company to work for in Portugal by the Great Place to Work Institute and the winner of the “Young Talents Attraction” Award in 2019. Furthermore, we were awarded five times by Exame magazine as one of the best companies to work for in Portugal and the best company within our sector. Also, our company was the fast growing company in Portugal in the past three years by Expresso, Informa D&B and Deloitte.
Our team is multicultural, highly skilled, and deeply knowledgeable, with a wide range of integrated omnichannel solutions, technology, and the highest security standards.
We are trusted with billions of unique interactions worldwide and we want you to be part of it.
Join our team!