Our Client

Responsibility

• • Costumer support via any channel (phone, chat, online submission);
• • Managing strong relationships with the customers;
• • Identify opportunities and provide a recommendation based on partner needs;
• • Digest information and extract the main communication points;
• • Identify opportunities to upsell Microsoft Products and Services;
• • Communicate with the partner to ensure joint business objectives are being met; 
• • Communicate the long-term project strategy and its relevance to the partner; 
• • Help to drive partner satisfaction by providing accurate information and prompt call backs;
• • Conduct proactive outreach to partners either as part of an open case or for a campaign as needed;
• • Provide end to end management of Microsoft Partner requests and remove as much effort from the partner experience as possible.

Your Profile

• • Excellent verbal and written skills;
• • Great listener and problem solver for each customer challenge;
• • Capability to create and maintain  good relationships with customers;
• • Dynamic and enthusiastic about technology;
• • Strong analytical aptitude;
• • Near native level of spoken and written Hungarian;
• • BA/BS degree or equivalent work experience is a plus (preferably in the online advertising industry);
• • Minimum 6 months of customer support, service experience or sales experience;
• • Experience in Account management B2B with outbound activity (Preferred);
• • Microsoft Advocate Performance Certification (Sales Specialist/Master) within 3-6 months (Is a plus).

Our Offer

• • An international career in a multicultural environment;
• • A permanent presence of coaches who will facilitate your personal and professional development;
• • Intensive training and constant and familiarization phase;
• • Ample opportunity to grow and evolve within our organization;
• • Accommodation in a room of a Teleperformance apartment;
• • Initial flight expenses refund;
• • Free annual flight to the home country;
• • Private health insurance;
• • Free Portuguese language courses, water sports, soft trekking and much more.