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Italian Customer Service Advisor for Michael Kors (m/f)


Italian Customer Service Advisor for Michael Kors (m/f)


Your Role

Supporting the global brand Michael Kors by providing exceptional customer service via phone and e-mail. You will assist customers by responding to queries related to products, store locations, services, general inquiries, policies and assist with order placement while complying with all company policies, procedures and directives.

Our Client

Michael Kors is a world-renowned, award-winning designer of luxury accessories and ready-to-wear. His namesake company, established in 1981, currently produces a range of products under his signature Michael Kors Collection and MICHAEL Michael Kors labels. These products include accessories, footwear, watches, jewelry, men’s and women’s ready-to-wear, eyewear and a full line of fragrance products.


  • •    Handling customer inquiries with the highest degree of courtesy and professionalism;
  • •    Respond to queries related to products, store locations, services, general inquiries and policies; 
  • •    Providing fast, and effective communication via web based program(s); 
  • •    Assist customers with placing orders and identify opportunities to cross & up sell; 
  • •    Working with multiple mainframe, software, and web-based programs; 
  • •    Ability to adapt to changing demands of the work environment; 
  • •    Cross selling and up selling.

Your Profile

  • •    Native Level of Italian spoken and written (C1);
  • •    Good command of the English language, spoken and written (B2);
  • •    Previous experience in customer service environment required, call center experience preferred;
  • •    Educated to secondary school level (minimum);
  • •    Passion for fashion and trends. Capable of accessorizing and providing styling advice;
  • •    Demonstrate ability to handle and resolve complaints in accord with the Michael Kors experience;
  • •    A sound knowledge of email etiquette;
  • •    Ability to thrive in an Multi-channel contact center environment;
  • •    Excellent typing speed skills and good computer knowledge with the ability to quickly learn new software;   
  • •    High degree of accuracy with all work and exceptional attention to detail. Ability to multi-task and work well under pressure.

Our Offer

  • •    International career in a multicultural environment;
  • •    Possibility of cooperation with leaders in various industries;
  • •    Intensive training and familiarization phase;
  • •    Private health insurance after 6 months of employment;
  • •    Accommodation in a room of a Teleperformance owned apartment;
  • •    Initial flight expenses refund;
  • •    Free annual flight to the homeland;
  • •    Free Portuguese language courses, water sports, soft trekking and much more for all who are interested.

Teleperformance Portugal - Michael Kors (EN)

Teleperformance Portugal is part of the Teleperformance Group, worldwide leader in Customer Experience Management and shared services for international markets. With a team of 10 000 employees, from 84 nationalities, we provide services in 35 languages. Our job is to connect the biggest and most respected brands on the planet with their customers, bringing solutions and always making sure that each interaction matters. 
Teleperformance Portugal was considered nine times the best company to work for in Portugal by the Great Place to Work Institute and the winner of the “Young Talents Attraction” Award in 2019. Furthermore, we were awarded five times by Exame magazine as one of the best companies to work for in Portugal and the best company within our sector. Also, our company was the fast growing company in Portugal in the past three years by Expresso, Informa D&B and Deloitte. 
Our team is multicultural, highly skilled, and deeply knowledgeable, with a wide range of integrated omnichannel solutions, technology, and the highest security standards. 
We are trusted with billions of unique interactions worldwide and we want you to be part of it. 

Join our team!

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