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Italian Speaking Customer Service Assistance - fashion industry (m/f)

Italian
Italian

Italian Speaking Customer Service Assistance - fashion industry (m/f)

Lisbon

Your Role

If you are a great communicator who’s passionate about the fashion industry, this is the perfect job for you! We’re looking for pro-active and motivated people to work with a clothing multinational company that owns some of your favorite brands. You’ll have the opportunity to build a successful career and contribute for the success of the company. As a Customer Service Assistant, you’ll be responsible for handling all customer queries, whether it is fashion advice or helping the customers with their orders, ensuring a great service!

Our Client

Our client is an American clothing company with a history of 135 years. The multinational is present all over the world, being one of the largest global apparel companies. Today, this company has nearly $9 billion annual revenues thanks to a combination of strategic acquisitions and by successfully growing their brands globally. 

Responsibility

  • Ensure an adequate response time while delivering the highest possible service;
  • Assist, by phone or through written support, to  any of the customer’s questions and concerns regarding the service;
  • Maintain excellent quality and efficiency to achieve our team targets;
  • Identify and process orders that may be fraudulent;
  • Provide Information regarding shipping and delivery;
  • Advice our customers on a high level, providing updated help guides and meeting their individual needs.

Your Profile

  • Native written and verbal communication skills in Italian;
  • Good level of English, written and spoken;
  • Social media responsiveness, including tracking and responding to customer comments;
  • Ability to ensure positive delivery of messages to our customers;
  • Ability to create upsell and cross-sell opportunities;
  • Ability to manage in an efficient way several emails;
  • Problem-solving skills;
  • Good argumentations skills.

Our Offer

  • Excellent work opportunity in a leading multinational company;
  • International career in a multicultural environment;
  • Possibility of cooperation with leaders in various industries;
  • Stable work and career progression;
  • Long-term development opportunities;
  • Private health insurance after 6 months of employment;
  • Possibility to live in one of our apartments; 
  • Initial flight expenses refund;
  • Annually complementary return flight to your home country (within Europe);
  • Free Portuguese language courses, sport activities and organized events.

Teleperformance Portugal (EN)

Teleperformance Portugal is part of the Teleperformance Group, worldwide leader in Customer Experience Management and shared services for international markets. With a team of 10 000 employees, from 84 nationalities, we provide services in 35 languages. Our job is to connect the biggest and most respected brands on the planet with their customers, bringing solutions and always making sure that each interaction matters. 
Teleperformance Portugal was considered nine times the best company to work for in Portugal by the Great Place to Work Institute and the winner of the “Young Talents Attraction” Award in 2019. Furthermore, we were awarded five times by Exame magazine as one of the best companies to work for in Portugal and the best company within our sector. Also, our company was the fast growing company in Portugal in the past three years by Expresso, Informa D&B and Deloitte. 
Our team is multicultural, highly skilled, and deeply knowledgeable, with a wide range of integrated omnichannel solutions, technology, and the highest security standards. 
We are trusted with billions of unique interactions worldwide and we want you to be part of it.


Join our team!



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