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Italian speaker Trainer for Wish (m/f)

Italian
Italian

Italian speaker Trainer for Wish (m/f)

Lisbon

Your Role

The Trainer is responsible for developing an onsite training function that will support and drive performance improvement. This person is also responsible for ensuring that our Agent and Team Leader population are trained to highest standard in sales, customer service and (where appropriate) management. Based on training needs analysis, develop effective material and efficient training plans that will drive performance across Italian market KPIs.

Responsibility

  • Support the development and customer operations training function;
  • Plan, prioritize & schedule all training requirements;
  • Create new and develop existing training material;
  • Ensure training standards of excellence;
  • Assist Supervisors and Managers with the transition of new recruits onto the floor.

Your Profile

  • Native Italian speakers (mandatory);
  • Fluency in English (mandatory);
  • Experience training Contact Center teams (preferable);
  • Team player.
  • Ability to work in a fast placed environment. 

Our Offer

  • Excellent work opportunity in a dynamic leading multinational company; 
  • Possibility of cooperation with leaders in various industries;
  • Investment in training and personal development; 
  • • Modern, centrally located buildings with canteen facilities and an excellent public transportation connection;
  • Free Portuguese language courses, sport activities and organized events.

Teleperformance Portugal (EN)

Teleperformance Portugal is part of the Teleperformance Group, worldwide leader in Customer Experience Management and shared services for international markets. With a team of 10 000 employees, from 84 nationalities, we provide services in 35 languages. Our job is to connect the biggest and most respected brands on the planet with their customers, bringing solutions and always making sure that each interaction matters. 
Teleperformance Portugal was considered nine times the best company to work for in Portugal by the Great Place to Work Institute and the winner of the “Young Talents Attraction” Award in 2019. Furthermore, we were awarded five times by Exame magazine as one of the best companies to work for in Portugal and the best company within our sector. Also, our company was the fast growing company in Portugal in the past three years by Expresso, Informa D&B and Deloitte. 
Our team is multicultural, highly skilled, and deeply knowledgeable, with a wide range of integrated omnichannel solutions, technology, and the highest security standards. 
We are trusted with billions of unique interactions worldwide and we want you to be part of it.


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