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RPA Business Analyst (m/f)

English
English

RPA Business Analyst (m/f)

Lisbon

Your Role

Business Analyst will be the vital link between our information technology capacity and our business objectives by supporting and ensuring the successful completion of analytical, building, testing and deployment tasks of our software product’s features.

Responsibility

  • Define configuration specifications and business analysis requirements;
  • Conduct Process diagnostics & opportunity identification;
  • Define requirements;
  • Help design, document and maintain system processes;
  • Creating Business Case and ROI which can be submitted for review and approvals;
  • Create Target Operating Model.

Your Profile

  • Previous experience in Business / Systems Analysis or Quality Assurance;
  • Lean six sigma experience is preferred;
  • Proven experience in eliciting requirements and testing;
  • Experience in analyzing data to draw business-relevant conclusions and in data visualization techniques and tools;
  • Basic knowledge in generating process documentation;
  • Strong written and verbal communication skills including technical writing skills;
  • Higher Education Degree – preferential;
  • Advanced level of English (minimum C1);
  • Previous experience in Business / Systems Analysis or Quality Assurance.

Our Offer

  • Excellent work opportunity in a dynamic leading multinational company; 
  • Possibility of cooperation with leaders in various industries;
  • Stable work and career progression;
  • Investment in training and personal development; 
  • Modern, centrally located buildings with canteen facilities and an excellent public transportation connection;
  • Health Insurance;
  • Free organized sport activities and events every month.

Teleperformance Portugal (EN)

Teleperformance Portugal is part of the Teleperformance Group, worldwide leader in Customer Experience Management and shared services for international markets. With a team of 10 000 employees, from 84 nationalities, we provide services in 35 languages. Our job is to connect the biggest and most respected brands on the planet with their customers, bringing solutions and always making sure that each interaction matters. 
Teleperformance Portugal was considered nine times the best company to work for in Portugal by the Great Place to Work Institute and the winner of the “Young Talents Attraction” Award in 2019. Furthermore, we were awarded five times by Exame magazine as one of the best companies to work for in Portugal and the best company within our sector. Also, our company was the fast growing company in Portugal in the past three years by Expresso, Informa D&B and Deloitte. 
Our team is multicultural, highly skilled, and deeply knowledgeable, with a wide range of integrated omnichannel solutions, technology, and the highest security standards. 
We are trusted with billions of unique interactions worldwide and we want you to be part of it.


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