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Operations Director (m/f)


Operations Director (m/f)


Your Role

As an Operations Director you will be responsible for managing different Accounts and Operations, overseeing the accomplishment of production and financial objectives and playing an important role in managing the relationship with the corporate client. You will be reporting to the COO and directly managing the Account Managers.


  • Managing multiples projects; 
  • The Operations Director must ensure that the Account Managers/Contact Center Managers deliver to the requirements for their role as per the Account Manager / CCM job description;
    Implementing company-wide management-approved strategies;
  • Proposing and fulfilling the approved management budget;
  • Performing follow-ups with the corporate clients and creating a close relation with high-level decision-makers in order to create new business opportunities;
  • Identify potential risks and opportunities of improvement;
  • Daily review of KPI’s and margins of projects assigned to his management scope; 
  • Interaction with other departments in order to improve and or maximize the projects(s);
  • Ensure the processes of continuous improvement, proposing improvement and innovations methods across the department and the company (producing fresh and imaginative ideas and solutions);
  • Provide to the Managers a clear sense of direction, ensuring the knowledge in order to develop the feeling of "Care" to achieve excellent results in motivation, inspiration, attendance and engagement.

Your Profile

  • Fluency in English;
  • Minimum 3 years of experience in Customer Experience Management and Shared Services for international markets and/or related industries;
  • Experience managing projects of more than 100 FTEs;
  • Experience in managing financials: budget, margin and P&L;
  • Leader profile;
  • Team spirit; 
  • Ability to make decisions under high levels of stress.

Our Offer

  • • Excellent work opportunity in a dynamic leading multinational company; 
  • • Possibility of cooperation with leaders in various industries;
  • • Stable work and career progression;
  • • Investment in training and personal development; 
  • • Modern, centrally located buildings with canteen facilities and an excellent public transportation connection;
  • • Health Insurance;
  • • Possibility to live in one of our apartments;
  • • Initial flight expenses refund;
  • • Annually complementary return flight to your home country (within Europe);
  • • Free Portuguese language courses, sport activities and organized events.

Teleperformance Portugal (EN)

Teleperformance Portugal is part of the Teleperformance group, worldwide leader in Customer Experience Management and shared services for international markets. With our team of 10 000 employees, from 84 nationalities, we are providing services in 35 languages.
Teleperformance Portugal was considered eight times the best company to work for in Portugal by the Great Place to Work Institute. Furthermore, we were awarded four times by Exame Magazine as one of the best companies to work for in Portugal and the best company within our sector.
Our team is characterized by its versatility and internationality. Our employees from around the world bring in a wide variety of experiences and skills.
Our company focuses highly on teamwork and familiarity between the people. This is how we transform passion into excellence.
As a dynamic team, we are committed to the success of our partners and dedicated to provide an outstanding performance for the customers to every extent.
Join us! Be part of a multicultural environment.

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