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Persian/Farsi Supercell Gaming Support (m/f)

Persian
Persian

Persian/Farsi Supercell Gaming Support (m/f)

EU citizen or with valid work permit for Portugal

Your Role

Become our clients’ ambassador and be the first point of contact for the Supercell players’ community. You will be in charge of the players’ issues until a resolution has been identified.

Our Client

Supercell is a mobile game developer based in Helsinki, Finland with offices in San Francisco, Tokyo, Seoul and Beijing. Its games are available for tablets and smartphones using both Apple’s iOS and Google’s Android operating systems. Since its founding in 2010, Supercell has brought three hugely successful games to the market – Clash of Clans, Hay Day and Boom Beach - and keeps continuously growing at a fast pace.

Responsibility

As a member of Supercell’s Player Support team you are going to provide AWESOME game support to all players in the Supercell community, using Helpshift™ (mobile CRM) and other support tools. 
You will engage directly with the players in offline conversations, in-app chat and voice. Besides that, you will provide feedback to the Supercell team in Helsinki. 

Your Profile

  • •  Native level of written and verbal communication skills in Farsi/Persian and good understanding of English (B1 Level);
  • •  Player and support oriented attitude, with a knack for helping others;
  • •  Team player with strong problem solving and conflict management skills;
  • •  Good reasoning and analytical skills;
  • •  Friendly proactive attitude and great communicator in challenging situations;
  • •  Good multi-tasking and typing skills (60 WPM+);
  • •  Passion for video games and mobile applications;
  • •  Good understanding of Microsoft Windows® and Microsoft Office® or equivalents;
  • •  Ability to think out of the box to amaze players and teammates;
  • •  Experience in telephone customer service / call center environment (preferred);
  • •  EU citizen or with valid work permit for Portugal.

Our Offer

  • •  Excellent work opportunity in a leading multinational company;
  • •  International career in a multicultural environment;
  • •  Possibility of cooperation with leaders in various industries;
  • •  Stable work and career progression;
  • •  Long-term development opportunities;
  • •  Fixed-term, renewable contract with the possibility of permanent employment;
  • •  Private health insurance after 6 months of employment;
  • •  Possibility to live in one of our apartments;
  • •  Initial flight expenses refund;
  • •  Annually complementary return flight to your home country (within Europe);
  • •  Free Portuguese language courses, sport activities and organized events.

Teleperformance Portugal - Supercell (EN)

Teleperformance Portugal is part of the Teleperformance group, worldwide leader in Customer Experience Management and shared services for international markets. With our team of 10 000 employees, from 84 nationalities, we are providing services in 35 languages.
Teleperformance Portugal was considered eight times the best company to work for in Portugal by the Great Place to Work Institute. Furthermore, we were awarded four times by Exame Magazine as one of the best companies to work for in Portugal and the best company within our sector.
Our team is characterized by its versatility and internationality. Our employees from around the world bring in a wide variety of experiences and skills.
Our company focuses highly on teamwork and familiarity between the people. This is how we transform passion into excellence.
As a dynamic team, we are committed to the success of our partners and dedicated to provide an outstanding performance for the customers to every extent.
Join us! Be part of a multicultural environment.

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