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Project Manager (m/f)

English
English

Project Manager (m/f)

Lisbon

Your Role

The Senior Project Manager will work in new and existing Contact Center projects, analyzing requirements, developing action plans, planning their implementation and ensuring stakeholders adherence and compliance with the deadlines.

Responsibility

  • Business analysis of on-going projects, connecting business units and the remaining areas, defining processes and solutions for the upgrade of the operations’ quality, price reduction and general optimization;
  • Business objectives’ analysis, requirements’ specification and follow-up of the implementation of new services or campaigns;
  • Analysis of the business guidelines and solutions development for the optimization of the company’s current resources, such as databases, telecommunications or others;
  • The project manager is responsible to check the quality of each deliverable; 
  • Identify potential risks and opportunities of improvement; 
  • Permanent supervising of the resources needed by management; 
  • Implementing company-wide management-approved strategies; 
  • Take an active role in the development of the department’s strategic and plans as required by department leadership;

Your Profile

  • Degree in Engineering, Business, Management or Computer Sciences;
  • Fluent in Portuguese and English (mandatory);
  • Previous experience as a Project Manager (mandatory);
  • Previous Contact Center or BPO experience;
  • PMP Certification is a PLUS;
  • Used to work with Project Mgmt and/or SCRUM methodologies;
  • Strong experience with MS Office (namely MS Excel) and MS Project;
  • Hands on approach & TP knowledgeable;
  • Excellent communication skills;
  • Organized and goal oriented. Analytical and logical thinking; 
  • Positive, constructive mindset and strong problem solving skills; 
  • Strong negotiation and conflict mediation abilities.

Our Offer

  • Excellent work opportunity in a leading multinational;
  • Stable work and career progression;
  • Free organized sport activities and events;
  • Relocation and integration program for foreign applicants.

Teleperformance Portugal (EN)

Teleperformance Portugal is part of the Teleperformance Group, worldwide leader in Customer Experience Management and shared services for international markets. With a team of 10 000 employees, from 84 nationalities, we provide services in 35 languages. Our job is to connect the biggest and most respected brands on the planet with their customers, bringing solutions and always making sure that each interaction matters. 
Teleperformance Portugal was considered nine times the best company to work for in Portugal by the Great Place to Work Institute and the winner of the “Young Talents Attraction” Award in 2019. Furthermore, we were awarded five times by Exame magazine as one of the best companies to work for in Portugal and the best company within our sector. Also, our company was the fast growing company in Portugal in the past three years by Expresso, Informa D&B and Deloitte. 
Our team is multicultural, highly skilled, and deeply knowledgeable, with a wide range of integrated omnichannel solutions, technology, and the highest security standards. 
We are trusted with billions of unique interactions worldwide and we want you to be part of it.


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