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Russian Speaker Customer Service for international hotels Project (m/f)

Russian
Russian

Russian Speaker Customer Service for international hotels Project (m/f)

Lisbon

Your Role

Do you have a passion for the tourism industry? We are looking for someone who loves to communicate and is ambitious enough to take responsibility on assuring client satisfaction for a world leading hotels chain.
As a customer service representative, you’ll have the chance to be part of the success of a global brand, impressing and engaging with its customers. You’ll work independently and make important decisions, supporting an international operation.
You will be based in the wonderful city of Lisbon and work with Teleperformance, a multicultural company renowned for being considered nine times the Best Company to Work for in Portugal.


Our Client

Our client is one of the biggest hotel chains in the world, managing thousands of hotels in more than 100 countries. It is a company based on human values and diversity, known for the innovation and positive hospitality mentality.

Responsibility

  • Provide a customer-friendly service by showing interest in the customer, guaranteeing a positive and loyal relationship with the brand;
  • Handling customer inquiries with the highest degree of courtesy and professionalism;
  • Create opportunities to impress and engage with the customers, approaching all their questions and doubts; 
  • Manage customer queries about their orders and access to their accounts, payments and stock availability.

Your Profile

  • Experience working in a customer support related role in different channels (email, webform and telephone);
  • Familiarity with Social Media;
  • Experience with LiveChat and Instant Messaging services;
  • Able to accomplish GDPR compliance politics;
  • Native Dutch speaker and minimum English level required B2;
  • Excellent communication skills: verbal, written and listening skills;
  • Ability to solve customer problems; 
  • Flexible and quick learner, able to adapt continuously;
  • Ability to multi-task and work under pressure;
  • Experience in servicing hotel/hospitality/travel/tourism and/or Luxury industries (preferential).

Our Offer

  • Work location: Lisbon;
  • Work Schedule: 40 hours per week;
  • Renewable employment contract with basic remuneration plus food subsidy;
  • Health Insurance after 6 months;
  • Possibility to live in one of our apartments;
  • Initial flight expenses refund and annual complementary return flight to your home country (within Europe);
  • Free Portuguese language courses and training opportunities;
  • Modern, centrally located buildings with canteen facilities and excellent public transportation connections;
  • Participation in events, workshops and other activities;
  • Excellent opportunity to work in a leading multinational company;
  • Personalized career progression programs.

Teleperformance Portugal (EN)

Teleperformance Portugal is part of the Teleperformance Group, worldwide leader in Customer Experience Management and shared services for international markets. With a team of 10 000 employees, from 84 nationalities, we provide services in 35 languages. Our job is to connect the biggest and most respected brands on the planet with their customers, bringing solutions and always making sure that each interaction matters. 
Teleperformance Portugal was considered nine times the best company to work for in Portugal by the Great Place to Work Institute and the winner of the “Young Talents Attraction” Award in 2019. Furthermore, we were awarded five times by Exame magazine as one of the best companies to work for in Portugal and the best company within our sector. Also, our company was the fast growing company in Portugal in the past three years by Expresso, Informa D&B and Deloitte. 
Our team is multicultural, highly skilled, and deeply knowledgeable, with a wide range of integrated omnichannel solutions, technology, and the highest security standards. 
We are trusted with billions of unique interactions worldwide and we want you to be part of it.


Join our team!



Apply for this job now!

Become a member of a worldwide team today

 
   
 
   
 

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