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Russian and Ukrainian speaker Supervisor for Social Media project (m/f)

Russian
Russian

Russian and Ukrainian speaker Supervisor for Social Media project (m/f)

Lisbon

Your Role

The Supervisor is a Team Leader for a team of Agents, being responsible for this team’s success and continuous improvement. He/she is responsible for the accomplishment of the internal objectives, motivating his/her team and managing them on a daily basis.

Responsibility

  • Ensuring the team’s development, monitoring and evaluation;
  • Motivating the team;
  • Managing the team daily, according to internal policies;
  • Ensuring the accomplishment of the Key Performance Indicators;
  • Developing action plans for continuous improvement.

Your Profile

  • Russian and Ukrainian native/nearly native speaker and fluency in English (minimum B2);
  • VISA permit that allows the person to work in Portugal (mandatory);
  • Experience managing teams in a contact center environment (preferable);
  • Open to new technologies and social media;
  • Ability to identify and grow talent, lead, motivate and coach direct reports;
  • Proven ability to establish and develop effective teams, manage their performance;
  • Proven ability to identify training needs and support development of programs;
  • High level of integrity as demonstrated personally and professionally;
  • Proven ability to coach in one-on-one and also in a team setting;
  • Able to adapt quickly to changes in workflow;
  • Proficient in conflict management;
  • Outstanding customer service skills;
  • Demonstrated proficiency in multi-tasking and prioritization.

Our Offer

  • •  Excellent work opportunity in a dynamic leading multinational company; 
  • • Possibility of cooperation with leaders in various industries;
  • Stable work and career progression;
  • Investment in training and personal development; 
  • Modern, centrally located buildings with canteen facilities and an excellent public transportation connection;
  • Health Insurance;
  • • Relocation package;
  • •  Annually complementary return flight to your home country (within Europe); 
  • •  Free Portuguese language courses, sport activities and organized events.

Teleperformance Portugal (EN)

Teleperformance Portugal is part of the Teleperformance Group, worldwide leader in Customer Experience Management and shared services for international markets. With a team of 10 000 employees, from 84 nationalities, we provide services in 35 languages. Our job is to connect the biggest and most respected brands on the planet with their customers, bringing solutions and always making sure that each interaction matters. 
Teleperformance Portugal was considered nine times the best company to work for in Portugal by the Great Place to Work Institute and the winner of the “Young Talents Attraction” Award in 2019. Furthermore, we were awarded five times by Exame magazine as one of the best companies to work for in Portugal and the best company within our sector. Also, our company was the fast growing company in Portugal in the past three years by Expresso, Informa D&B and Deloitte. 
Our team is multicultural, highly skilled, and deeply knowledgeable, with a wide range of integrated omnichannel solutions, technology, and the highest security standards. 
We are trusted with billions of unique interactions worldwide and we want you to be part of it.


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