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Spanish Quality Analyst for Philip Morris International (m/f)

Spanish
Spanish

Spanish Quality Analyst for Philip Morris International (m/f)

Lisbon

Your Role

The Dedicated Quality Analyst will be a single point of contact in terms of Quality for its market working closely with the Client, the Trainer, the Supervisors and the other QA’s.
With a very strong product knowledge, this QA should be on the ground all the time, with eyes fully open identifying any improvement opportunities and building reports on the teams results.

Our Client

Philip Morris International is THE worldwide leading tobacco company. The company's portfolio includes seven of the world's top 15 brands, including the best-selling cigarette brand. Recently the company has expanded its offer, besides the traditional cigarettes a new type of smokeless cigarette device reached the customers of Philip Morris International.

Responsibility

  • Monitoring all contacts between agents and customers;
  • Identifying and suggesting improvement opportunities; 
  • Ensuring the success of preventive and corrective actions;
  • Promoting actions to optimize the achievement of Key Performance Indicators;
  • Providing one-to-one coaching to Agents (aligned with the Supervisors) and identifying training needs with the Trainer.

Your Profile

  • Native Spanish speakers;
  • Fluency in English (minimum B2 level);
  • Experience in Quality Analyses/Audits (preferable);
  • Experience in Contact Center environment;
  • Excellent organizational, communication and interpersonal skills;
  • Customer oriented and strategic thinking;
  • Interest and passion for Quality;
  • Please note that we will only consider CV if submitted in English.

Our Offer

  • •  Excellent work opportunity in a dynamic leading multinational company; 
  • •  Possibility of cooperation with leaders in various industries;
  • •  Stable work and career progression;
  • •  Investment in training and personal development; 
  • •  Modern, centrally located buildings with canteen facilities and an excellent public transportation connection;
  • •  Health insurance;
  • •  Possibility to live in one of our apartments;
  • •  Initial flight expenses refund;
  • •  Annually complementary return flight to your home country (within Europe);
  • •  Free Portuguese language courses, sport activities and organized events.

 

Teleperformance Portugal (EN)

Teleperformance Portugal is part of the Teleperformance group, worldwide leader in Customer Experience Management and shared services for international markets. With our team of 10 000 employees, from 84 nationalities, we are providing services in 35 languages.
Teleperformance Portugal was considered eight times the best company to work for in Portugal by the Great Place to Work Institute. Furthermore, we were awarded four times by Exame Magazine as one of the best companies to work for in Portugal and the best company within our sector.
Our team is characterized by its versatility and internationality. Our employees from around the world bring in a wide variety of experiences and skills.
Our company focuses highly on teamwork and familiarity between the people. This is how we transform passion into excellence.
As a dynamic team, we are committed to the success of our partners and dedicated to provide an outstanding performance for the customers to every extent.
Join us! Be part of a multicultural environment.

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