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Spanish speaker - Technical Support for Microsoft (m/f)

Spanish
Spanish

Spanish speaker - Technical Support for Microsoft (m/f)

Lisbon

Your Role

If you have always loved technology and want to work closely with one of the most known technology brands in the world, this is the right job ad for you. As part of our Technical Support team you will resolve any technical issues using your soft skills. You will also handle customer issues through collaboration, resolution, or escalation, always with the final aim of providing a great experience. Part of your responsibilities will also be to ensure that key stakeholders and customers are up-to-date on the resolution status of their issue, through effective written and verbal communication.

Our Client

Founded in 1975, Microsoft is an American multinational and one of the most known technologies companies in the world. 
It’s best known for its software products, hardware products and touchscreen computers. Microsoft aims to empower every person and every organization on the planet to achieve more!

Responsibility

  • • Provide Technical Support for Office 365 users;
  • • Manage strong relationships with customers;
  • • Identify and fix issues;
  • • Assure high levels of customer satisfaction;
  • • Answer and resolve inquiries from LATAM customers in LATAM time zones.


Your Profile

  • • Fluent speaker in Spanish;
  • • Advanced written and spoken English skills (minimum B2);
  • • Technical background or self-taught within the technology field;
  • • Microsoft Office User;
  • • Contact Center experience (preferential);
  • • Ability to create and maintain good relationships with customers.

Our Offer

  • • An international career in a multicultural environment;
  • • A permanent presence of coaches who will facilitate your personal and professional development;
  • • Intensive training and constant and familiarization phase;
  • • Ample opportunity to grow and evolve within our organization;
  • • Accommodation in a room of a Teleperformance apartment;
  • • Initial flight expenses refund;
  • • Free annual flight to the home country;
  • • Private health insurance;
  • • Free Portuguese language courses, water sports, soft trekking and much more.

Teleperformance Portugal (EN)

Teleperformance Portugal is part of the Teleperformance Group, worldwide leader in Customer Experience Management and shared services for international markets. With a team of 10 000 employees, from 84 nationalities, we provide services in 35 languages. Our job is to connect the biggest and most respected brands on the planet with their customers, bringing solutions and always making sure that each interaction matters. 
Teleperformance Portugal was considered nine times the best company to work for in Portugal by the Great Place to Work Institute and the winner of the “Young Talents Attraction” Award in 2019. Furthermore, we were awarded five times by Exame magazine as one of the best companies to work for in Portugal and the best company within our sector. Also, our company was the fast growing company in Portugal in the past three years by Expresso, Informa D&B and Deloitte. 
Our team is multicultural, highly skilled, and deeply knowledgeable, with a wide range of integrated omnichannel solutions, technology, and the highest security standards. 
We are trusted with billions of unique interactions worldwide and we want you to be part of it.


Join our team!



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