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German speaker for Digital Marketing project - supervisor (m/f)

Alemán
Alemán

German speaker for Digital Marketing project - supervisor (m/f)

Lisbon

Tu Función

At Teleperformance, we deliver an outstanding customer experience, at every single opportunity, as a result of our commitment, passion and dedication to excellence. In so doing, we create opportunities and value for employees, clients, customers, communities and shareholders.
We are looking for a passionate Supervisor willing to coach and guide a young and highly motivated team of Digital Marketing Specialists.
As a Supervisor at Teleperformance, this person will be the link to our client’s success leading a team of approximately 15 Experts in charge of the their client’s support, optimizing their clients' campaigns and ensuring that customer expectations are met.  
The Supervisor should be a true inspiration for the team, being responsible for the team’s success and continuous improvement, assuring the accomplishment of the internal objectives. 
It is a target driven environment, where this person will work towards each Expert individual targets as well as being part of a larger team increasing the client’s customer base across EMEA. 


Tus Responsabilidades

  • Motivate, involve and create the best team spirit among the team;
  • Ensure the team’s development, monitoring and evaluation focused on the accomplishment of the Key Performance Indicators;
  • Develop strategies aimed at optimizing the market potential and improving customer satisfaction;
  • Listen to team members’ feedback and resolve any issues or conflicts;
  • Recognize high performance and reward accomplishments;
  • Develop strategies to promote team member adherence to company regulations and performance goals;
  • Develop action plans for continuous improvement.

Requisitos

  • Proven team management experience in a customer support environment;
  • Dynamic, enthusiastic and passionate people;
  • Self-motivated and data driven;
  • A team player with strong leadership, analytical and communication skills;
  • Native/near native German speakers (mandatory);
  • Fluency in English (minimum mandatory B2);
  • Google Ads certification or experience is a plus;
  • Digital Marketing experience is a big plus;
  • Ability to adapt well to change in direction and priority in a fast-paced and deadline-oriented environment.

Nuestra Oferta

  • Excellent work opportunity in a dynamic leading multinational company; 
  • Possibility of cooperation with leaders in various industries;
  • Stable work and career progression;
  • Investment in training and personal development; 
  • Modern, centrally located buildings with canteen facilities and an excellent public transportation connection;
  • Health Insurance;
  • Possibility to live in one of our apartments;
  • Initial flight expenses refund;
  • Annually complementary return flight to your home country (within Europe);
  • Free Portuguese language courses, sport activities and organized events.

Teleperformance Portugal (EN)

Teleperformance Portugal is part of the Teleperformance Group, worldwide leader in Customer Experience Management and shared services for international markets. With a team of 10 000 employees, from 84 nationalities, we provide services in 35 languages. Our job is to connect the biggest and most respected brands on the planet with their customers, bringing solutions and always making sure that each interaction matters. 
Teleperformance Portugal was considered nine times the best company to work for in Portugal by the Great Place to Work Institute and the winner of the “Young Talents Attraction” Award in 2019. Furthermore, we were awarded five times by Exame magazine as one of the best companies to work for in Portugal and the best company within our sector. Also, our company was the fast growing company in Portugal in the past three years by Expresso, Informa D&B and Deloitte. 
Our team is multicultural, highly skilled, and deeply knowledgeable, with a wide range of integrated omnichannel solutions, technology, and the highest security standards. 
We are trusted with billions of unique interactions worldwide and we want you to be part of it.


Join our team!



¡Apúntate a este trabajo ahora!

Únete a nuestro equipo mundial

 
   
 
   
 

¿Trabajas ahora en Teleperformance?


Estoy de acuerdo con los términos y condiciones expresadas por Teleperformance Portugal.
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