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Turkish Customer Service for Social Media (m/f)

Turkish
Turkish

Turkish Customer Service for Social Media (m/f)

Requirement: European Citizenship or valid work permit for Portugal

Tu Función

Become a member of our ambitious and motivated support team. Ensure customers satisfaction representing one of the world’s most recognizable companies.

Nuestro Cliente

Are you passionate about online advertising and new technology and would you like to join one of the leading companies worldwide? 

Social interaction has been reinvented, support a number one networking company with hundreds of millions of daily users. 

Tus Responsabilidades

  • •  Provide support to small and medium-sized businesses (SMBs) to help them grow across multiple channels - chat, email and phone;
  • •  Support and expand the self-serve advertising base for SMB clients in the online and digital advertising domain;
  • •  Provide pre and post-sales support for all self-service products;
  • •  Provide product and tool support to enhance clients’ experience; 
  • •  Identify trends and solve problems facing multiple SMB clients;
  • •  Resolve customer issues in a timely manner, pro-actively communicate to clients on progress and pro-actively identify areas where clients can improve usage of our solutions;
  • •  Provide vital product insights and feedback from our customers to engineering.

Requisitos

  • •  Near native Turkish Speaker;
  • •  Good knowledge of English (B2 level);
  • •  Familiarity with online advertising products and social media;
  • •  +1 year working in a customer service related role;
  • •  Excellent communication skills: verbal, written, listening skills;
  • •  Flexible and quick learner, able to adapt to continuously evolving SMB needs to help clients grow their business on the advertising platform;
  • •  Experienced in Call Center environment / Customer Support role;
  • •  Ability to multi-task and work under pressure;
  • •  European Citizenship or valid work permit for Portugal.

Nuestra Oferta

  • •  Excellent work opportunity in a leading multinational company;
  • •  International career in a multicultural environment;
  • •  Possibility of cooperation with leaders in various industries;
  • •  Stable work and career progression;
  • •  Long-term development opportunities;
  • •  Fixed-term, renewable contract with the possibility of permanent employment;
  • •  Private health insurance after 6 months of employment;
  • •  Possibility to live in one of our apartments; 
  • •  Initial flight expenses refund*;
  • •  Annually complementary return flight to your home country (within Europe); 
  • •  Free Portuguese language courses, sport activities and organized events.

Teleperformance Portugal (EN)

Teleperformance Portugal is part of the Teleperformance Group, worldwide leader in Customer Experience Management and shared services for international markets. With a team of 10 000 employees, from 84 nationalities, we provide services in 35 languages. Our job is to connect the biggest and most respected brands on the planet with their customers, bringing solutions and always making sure that each interaction matters. 
Teleperformance Portugal was considered nine times the best company to work for in Portugal by the Great Place to Work Institute and the winner of the “Young Talents Attraction” Award in 2019. Furthermore, we were awarded five times by Exame magazine as one of the best companies to work for in Portugal and the best company within our sector. Also, our company was the fast growing company in Portugal in the past three years by Expresso, Informa D&B and Deloitte. 
Our team is multicultural, highly skilled, and deeply knowledgeable, with a wide range of integrated omnichannel solutions, technology, and the highest security standards. 
We are trusted with billions of unique interactions worldwide and we want you to be part of it.


Join our team!



¡Apúntate a este trabajo ahora!

Únete a nuestro equipo mundial

 
   
 
   
 

¿Trabajas ahora en Teleperformance?


Estoy de acuerdo con los términos y condiciones expresadas por Teleperformance Portugal.
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