Frequently Asked Questions

Start by filling out our online form with your details. Once we receive your submission, we’ll reach out to share more about TP and next steps. The process includes online tests to assess your skills, followed by a phone interview if you pass the tests.

We aim to contact you promptly – usually within a few days after your application is submitted.

You can apply to any roles that match your skills and interests.

You can reach out directly to our recruitment team to stay updated on your application’s progress. We’re here to keep you informed!

Yes! If you’re not selected for a position, you’re encouraged to reapply for future roles that suit your skills and interests.

We’re hiring mainly for roles in:

• Customer Service
• Technical Support
• Sales
• Content Moderation

This depends on the role. Generally, we value relevant experience, strong communication skills, and proficiency in required languages.

Yes, we have entry-level positions perfect for students, recent graduates or those new to the field. These roles are a great way to kickstart your career!

We hire for roles requiring languages like English, French, German, Spanish, Italian, Dutch, and more. Some positions also require Nordic or Eastern European languages. We do require at least B2 level English knowledge for any role.

All roles do require you to move to Portugal, if you’r not already here. Don’t worry – relocation assistance, including flights and accommodation support, is available.

Here’s what you’ll need to provide:

• Resume/CV
• Valid ID or passport
• Relevant certificates (educational or professional)

We recommend researching TP, reviewing the job requirements, and brushing up on relevant skills (e.g., customer service) and, most importantly, stay calm and confident.

We follow a business casual dress code, balancing a professional and comfortable work environment.

• Flights: We cover your flight to Portugal and annual flights home (within Europe).
• Accommodation: Enjoy free housing in our shared apartments.
• Training: Comprehensive training by certified instructors.
• Health Insurance: Coverage starts on day one!
• Paid Time Off: Rest and recharge when needed.
• Development: Access to skill-building and development programs.

We pride ourselves on fostering a diverse and inclusive environment where everyone feels valued. Teamwork, innovation, and employee well-being are at our core. We’re honored to be recognized as a Great Place to Work in Portugal.

With over 110 nationalities represented, diversity is key to our identity. We are committed to equality, inclusion, and creating a supportive space for everyone.

We offer flexible schedules, remote work options, wellness programs, and a culture that prioritizes your well-being.

Your hard work doesn’t go unnoticed! We offer performance bonuses, incentives, recognition programs, and opportunities for career growth through internal promotions.

Absolutely! We’re committed to empowering our employees through extensive training and development programs.

Yes, we provide comprehensive onboarding to ease new hires into their roles. This includes virtual sessions, interactive learning platforms, and skill workshops tailored to your position.

Definitely! Through our employee referral program, you can refer a candidate. Plus, we offer referral bonuses if your candidate is hired.

Our process may include phone screenings, video interviews, or in-person meetings depending on the role. Each stage is designed to assess your suitability for the role and fit with our company culture.

Bring a valid ID, and depending on the position, additional documents like a portfolio or certificates may be needed. Contact our recruitment team for clarification.

Shifts vary depending on the role and may include evenings or weekends. These details will be discussed during the hiring process.

Yes, support with relocation for those coming from outside Portugal. This includes flights, accommodation, and integration services to ensure a smooth transition.

Our values – Integrity, Respect, Professionalism, Innovation, and Commitment—guide everything we do and create a positive, collaborative workplace.