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English speaker - Customer Delight for social media (m/f)


English speaker - Customer Delight for social media (m/f)


Ton Rôle

If you’re interested in the social media industry and have an analytical mindset, we have the perfect job for you! This professional will have the important role of helping the company expand business opportunities and improving our client data. We´re looking for someone motivated to grow professionally, with an eye for process improvement. Are you the right person for the job? Apply and join one of the best companies to work for in Portugal!

Notre Client

Social interaction has been reinvented through Social Media and is continuously adapting to the new technologies. Our client is one of the world's leading companies in the industry of Social Media, with hundreds of millions of daily users.


  • •  Provide support to small and medium-sized businesses (SMBs) to help them grow across multiple channels - chat, email and phone;
  • •  Support and expand the self-serve advertising base for SMB clients in the online and digital advertising domain;
  • •  Provide pre and post-sales support for all self-service products;
  • •  Provide product and tool support to enhance clients’ experience; 
  • •  Identify trends and solve problems facing multiple SMB clients;
  • •  Resolve customer issues in a timely manner, pro-actively communicate to clients on progress and pro-actively identify areas where clients can improve usage of our solutions;
  • •  Provide vital product insights and feedback from our customers to engineering.

Votre Profil

  • •  Fluent/Native English speakers (minimum C1);
  • •  Familiarity with online advertising products and social media (preferential);
  • •  +1 year working in a customer support related role (preferential);
  • •  Excellent communication skills: verbal, written, listening skills;
  • •  Flexible and quick learner, able to adapt to continuously evolving SMB needs to help clients grow their business on the advertising platform;
  • •  Availability Monday to Sunday, including rotating weekends;
  • •  Experienced in Call Center environment / Customer Support role;
  • •  Ability to multi-task and work under pressure.

Notre Offre

  • • Schedule: 7 am to 7 pm, rotating shifts, from Monday to Friday;
  • •  Work Location: Entrecampos;
  • •  Excellent work opportunity in a leading multinational company;
  • •  Stable work and career progression;
  • •  Intensive training and integration phase;
  • •  Private health insurance after 6 months of employment;
  • •  Fixed-term, renewable employment contract;
  • •  Long-term career opportunities;
  • •  Free organized sport activities and events.

Teleperformance Portugal (EN)

Teleperformance Portugal is part of the Teleperformance Group, worldwide leader in Customer Experience Management and shared services for international markets. With a team of 10 000 employees, from 84 nationalities, we provide services in 35 languages. Our job is to connect the biggest and most respected brands on the planet with their customers, bringing solutions and always making sure that each interaction matters. 
Teleperformance Portugal was considered nine times the best company to work for in Portugal by the Great Place to Work Institute and the winner of the “Young Talents Attraction” Award in 2019. Furthermore, we were awarded five times by Exame magazine as one of the best companies to work for in Portugal and the best company within our sector. Also, our company was the fast growing company in Portugal in the past three years by Expresso, Informa D&B and Deloitte. 
Our team is multicultural, highly skilled, and deeply knowledgeable, with a wide range of integrated omnichannel solutions, technology, and the highest security standards. 
We are trusted with billions of unique interactions worldwide and we want you to be part of it.

Join our team!

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