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French speaker for Tourism industry - Supervisor (m/f)

Français
Français

French speaker for Tourism industry - Supervisor (m/f)

Lisbon

Ton Rôle

As a Supervisor you will lead a group of approximately 15 Customer Service Representatives, you will organize their workload and monitor the team performance. You will be responsible for this team’s success and continuous improvement assuring the accomplishment of the internal objectives. You will motivate, train and manage the team on a day-to-day basis.

Responsabilités

  • Ensuring the team’s development, monitoring and evaluation;
  • Motivating the team;
  • Managing the team daily, according to internal policies;
  • Ensuring the accomplishment of the Key Performance Indicators;
  • Developing action plans for continuous improvement.

Votre Profil

  • Native French speakers;
  • Fluency in English (minimum B2);
  • Experience managing teams;
  • Experience in contact center environment is a plus;
  • Comfortable and interested in Tourism and Hospitality. Experience is a plus;
  • Sales mindset and background is a plus;
  • Ability to coach and motivate Agents to achieve the business results;
  • Strong communication and interpersonal skills;
  • Good analytical and time management skills;
  • Knowledge of MS Office (Word, Excel, etc.);
  • Monday to Friday( 8h00am to 3h00am), Saturday to Sunday( 2h00pm-11h00pm) 

Notre Offre

  • Excellent work opportunity in a dynamic leading multinational company; 
  • Possibility of cooperation with leaders in various industries;
  • Stable work and career progression;
  • Investment in training and personal development; 
  • Modern, centrally located buildings with canteen facilities and an excellent public transportation connection;
  • Health Insurance;
  • Possibility to live in one of our apartments;
  • Initial flight expenses refund;
  • Annually complementary return flight to your home country (within Europe);
  • Free Portuguese language courses, sport activities and organized events.

Teleperformance Portugal (EN)

Teleperformance Portugal is part of the Teleperformance Group, worldwide leader in Customer Experience Management and shared services for international markets. With a team of 10 000 employees, from 84 nationalities, we provide services in 35 languages. Our job is to connect the biggest and most respected brands on the planet with their customers, bringing solutions and always making sure that each interaction matters. 
Teleperformance Portugal was considered nine times the best company to work for in Portugal by the Great Place to Work Institute and the winner of the “Young Talents Attraction” Award in 2019. Furthermore, we were awarded five times by Exame magazine as one of the best companies to work for in Portugal and the best company within our sector. Also, our company was the fast growing company in Portugal in the past three years by Expresso, Informa D&B and Deloitte. 
Our team is multicultural, highly skilled, and deeply knowledgeable, with a wide range of integrated omnichannel solutions, technology, and the highest security standards. 
We are trusted with billions of unique interactions worldwide and we want you to be part of it.


Join our team!



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