The Staffing Lead’s mission is to ensure that all staffing needs are met, according to the client and Teleperformance requirements. It will be responsible to monitor that the plans of staffing needs and requirements are being followed by the different teams, foresees and identifies any possible challenge that may impact deadlines and solve it in a timely and proper manner with the internal stakeholders as well as with the client.


  • Create and maintain a Staffing Plan, Capacity Monitoring and Training Capacity;
  • Prioritize Staffing needs to define which will have the biggest impact either financially or operationally;
  • Staffing Effectiveness Measurements (required vs delivered);
  • Work directly with the Recruiting Teams / Recruitment Lead in all sites (within region) to ensure needs are achieved, on time, for each line of business;
  • Maintain a clear vision of the entire company’s goals related to staffing and potential growth and attainability. Be focused on delivery and productivity improvement.

Your Profile

  • Bachelor’s Degree in Engineering, Management, Mathematics or similar;
  • 4+ years of experience in BPO desirable;
  • 2 years of experience in Long Term Planning;
  • Fluency in English (minimum C1), Spanish and/or Portuguese will be valued.

Our Offer

• Excellent work opportunity in a dynamic leading multinational company;
• Possibility of cooperation with leaders in various industries;
• Health Insurance;
• Free healthy meals in the cafeterias, such as soup, bread, salad and fruit.

Apply now

Become a member of a worldwide team

Name is required
Email format invalid Email is required
Phone is required Phone is invalid
CV file is required invalid file type. Should be of type jpg, jpeg, png, gif, zip, doc, docx, pdf, docs, sheets, txt, rtf, odf. invalid file size. It must be less than 11 Mb

Do you currently work at Teleperformance?

Privacy Policy is required
Your application has been successfully submitted!
It seems there was an error with your application!
But don’t give up! Try again, your dream job is waiting for you.

Attention, this website uses cookies. By your continued use of this site you accept such use. Learn more about the use of cookies.