Customer Delight for Social Media (Night Shift) – English speaker in Lisbon

What you can expect

Are you looking for a job as a Customer Service Representative for Social Media?

Don’t miss this opportunity to build a successful career in one of the best companies to work in Portugal!

Our Client

Is a leading global technology company that aims to build community and bring the world closer together. They provide popular social networking services that enable people to connect, share, and discover. 

What you'll do

• Provide support to small and medium-sized businesses (SMBs) to help them grow across multiple channels – chat, email and phone;
• Support and expand the self-serve advertising base for clients in the online and digital advertising domain;
• Provide pre and post-sales support to enhance clients’ experience;
• Identify and solve problems, such as technical bugs and ads’ delivery issues;
• Resolve customer issues in a timely manner and pro-actively communicate to clients on progress;
• Pro-actively identify areas where clients can improve usage of our solutions;
• Provide vital product insights and feedback from our customers to engineering.

What you'll need

• Fluent written and verbal communication skills in English;
• Computer skills (mandatory basic skills and preferential advanced skills like coding);
• Be emphatic and helpful;
• Excellent communication and interpersonal skills and team spirit;
• Soft-skills for de-escalating situations when needed;
• Fast learner capacity;
• Availability Monday to Sunday, including rotating weekends.

Benefits

• Health Insurance from the moment you join our team;
• Enjoy daily free healthy meals in our cafeterias, including soup, bread, salads and fruit;
• Access Portuguese language courses, sport activities and social events;
• Grow with us through our initial and continuous training and personal development;
• Easy public transport access to our offices.