Customer Service for Banking – French speaker in Porto

What you can expect

Are you looking for a job as a Customer Service Representative in the Banking Sector?

Don’t miss this opportunity to build a successful career in one of the best companies to work in Portugal!

Our client

With a worldwide presence, our client is one of the most prestigious institutions in the banking sector, with an impeccable track record of good customer relations and extensive market experience. This organization works vigorously to provide consumers, corporations, governments and institutions with a broad range of financial services and products.

What you'll do

• Support Bank Customers;
• Provide clear information about products and service;
• Manage customer requests and clarify any doubts;
• Deliver a positive attitude towards the brand;
• Provide top-class interactions and customer service in rotating shifts, including night and weekend schedules.

What you'll need

• Fluent written and verbal communication skills in French (C2); 
• Good knowledge of English (minimum B2); 
• Minimum academic qualifications: 12th grade;
• Experience in Contact Center in the banking sector (preferential);
• Excellent communication and argumentation skills;
• Ability to apply a logical problem-solving approach to resolving customer problems and inquiries;
• Agile in computer skills from the user’s perspective;
• Able to handle confidential and/or highly sensitive information.

Benefits

• Health Insurance from the moment you join our team;
• Relocation assistance – TP Housing + initial and annual flights;
• Guaranteed meal allowance included on top of your base salary;
• Enjoy daily free healthy meals in our cafeterias, including soup, bread, salads and fruit;
• Access Portuguese language courses, sport activities and social events;
• Grow with us through our initial and continuous training and personal development;
• Easy public transport access to our offices.