Customer Service for Instapro Group – Dutch speaker in Lisbon

What you can expect

Are you looking for a job as a Customer Service Expert?

Don’t miss this opportunity to build a successful career in one of the best companies to work in Portugal!

Our Client

Instapro Group is a leading technology company dedicated to improving how people hire and work in the building and home trades industry.

What you'll do

• Acknowledge and answer customer requests coming from various channels (e-mail, chat, contact form, calls);
• Handle tickets (e-mail) coming from builders and/or homeowners asking general queries or refunds for services incomplete or not done;
• Call users to speed up resolution and facilitate conversations (email to call);
• Manage back-office activities that may result in outbound calls;
• Make outgoing calls to promote the product, to ensure customers are successful, collect feedback/data or for other purposes to support the company strategy;
• Maintain customer records via the internal CRM;
• Deliver against objectives, policies and deadlines set by your manager;
• Provide regular updates to management on daily activities and escalate inquiries to the appropriate teams when necessary.

What you'll need

• Fluent written and verbal communication skills in Dutch (C2);
• Good knowledge of English (minimum B2);
• 3+ years of business experience, including at least 2 years of experience in a Customer Service department with a proven track record of success (preferred);
• Focus on achieving quality results and meeting assigned tasks, coupled with an eagerness to learn and improve;
• Commercially minded, customer-friendly, professional, and results oriented, demonstrating a strong commitment to customer satisfaction;
• Strong all-around skills in administrative and organizational tasks, with general computer knowledge (Google Docs, Google Sheets, Salesforce) and internet proficiency;
• Able to handle confidential and/or highly sensitive information.

Benefits

• Health Insurance from the moment you join our team;
• Relocation assistance – TP Housing + initial and annual flights;
• Guaranteed meal allowance included on top of your base salary;
• Enjoy daily free healthy meals in our cafeterias, including soup, bread, salads and fruit;
• Access Portuguese language courses, sport activities and social events;
• Grow with us through our initial and continuous training and personal development;
• Easy public transport access to our offices.