Your Role

Become our clients’ ambassador and be the first point of contact for a Gaming Industry community. As a customer service representative, you will oversee the issues until a resolution has been identifiedimpressing them, and engaging via chat and email in English. By working with us, you will have the opportunity to work in a fast-growing, high volume and multicultural environment. We will provide you with intensive training and give you the right tools to grow within our international company. Don’t miss this opportunity to build a successful career in one of the best companies to work in Portugal! 

 

In a global pandemic, trust and support from companies to their employees and customers are essential to sustain the development of their business, fostering stability in the market and driving economic recovery. Since the beginning of the pandemic, Teleperformance Portugal has ensured that the best practices in combating and preventing the Covid-19 virus were adopted, and after being the first company in our sector to guarantee the “COVID Clean” certification by EIC / VERYCER, we are now more confident than ever in our ability to fight the Covid-19 virus. At Teleperformance Portugal, you will find what you are looking for: experience, adventure, diversity, multiculturalism, professional and financial stability, opportunities for professional development and work-life balance. We remain committed to the necessary measures so that all TP employees are and feel safe at work!

Our Client

With a worldwide presence, our client is one of the most prestigious brands in the gaming industry, with an impeccable track record of good customer relations and extensive market experience. This company works vigorously to provide to their consumers with a broad range products.

Responsibility

  • Provide customer inquiries with timely and accurate responses, providing first contact resolution;
  • Take personal ownership of customer requests and maintain accountability for follow-through;
  • Provide exceptional customer experiences that meet or exceed departmental goals as measured through customer surveys;
  • Handle customer contacts that require the use of core and advanced skills;
  • Maintain security and confidentiality of our partner internal information and customer/account information;
  • Maintain acceptable attendance as outlined by Customer Service Attendance Policy;
  • Consistently implement coaching provided by management to reach departmental goals;
  • Assist less-experienced agents by sharing best practices;
  • Perform other duties as assigned.

Your Profile

  • Native level of written and verbal communication skills in English;
  • High school diploma (or equivalent);
  • Player and support oriented attitude, with a knack for helping others;
  • Team player with strong problem solving and conflict management skills;
  • Passion for video games and mobile applications;
  • Experience in telephone customer service / call center environment (minimum 1 year);
  • Excellent verbal and written communication skills;
  • Basic proficiency with Microsoft Word and Microsoft Office or equivalents.

Our Offer

  • Excellent work opportunity in a leading multinational company;
  • International career in a multicultural environment;
  • Possibility of cooperation with leaders in various industries;
  • Stable work and career progression;
  • Long-term development opportunities;
  • Health Insurance since day one in the company;
  • Free healthy meals in the cafeterias, such as soup, bread, salad and fruit;
  • Free Portuguese language courses, sport activities and organized events.

Teleperformance Portugal

With over 40 years of experience in connecting brands with their customers, Teleperformance has become the most trusted provider of omnichannel customer solutions. Always adapting, we care about each customer experience. We put the human touch in everything we do , be it customer care, technical support, customer acquisition, digital solutions, analytics, back office, or other specialized services.

 

With a team of more than 11 000 employees, from 97 nationalities, we provide services in 37 languages. Teleperformance Portugal was considered ten times the best company to work for in Portugal by the Great Place to Work Institute, with three ECCCSA awards and also considered one of the Best Workplaces to work in 2021. Furthermore, we were awarded five times by Exame magazine as one of the best companies to work for in Portugal and the best company within our sector.  We were considered the fast-growing company in Portugal in the past three years by Expresso, Informa D&B and Deloitte.

 

 

Our team is multicultural, highly skilled, and deeply knowledgeable, with a wide range of integrated omnichannel solutions, technology, and the highest security standards. We are trusted with billions of unique interactions worldwide and we want you to be part of it.

Apply now

Become a member of a worldwide team

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