- Provide support to high level clients to help them grow across multiple channels – chat, email and phone;
- Support and expand the self-serve advertising base for clients in the online and digital advertising domain;
- Provide pre and post-sales support for all self-service products;
- Provide product and tool support to enhance clients’ experience;
- Identify and solve problems technical bugs and ads’ delivery issues;
- Resolve customer issues in a timely manner, pro-actively communicate to clients on progress and pro-actively identify areas where clients can improve usage of our solutions;
- Provide vital product insights and feedback from our customers to engineering.
- Native level written and verbal communication skills in English;
- Computer skills (basic skills mandatory, advanced skills like coding preferential);
- Good analytic skills and logical thinking;
- Excellent communication skills: verbal, written, listening skills;
- Proactive and quick learner, able to adapt and to continuously evolving needs to help clients grow their business on the advertising platform;
- Ability to multitask and work under pressure;
- Availability Monday to Sunday, including rotating weekends.
- Possibility of cooperation with leaders in various industries;
- Stable work and career progression;
- Investment in training and personal development;
- Private health insurance since day one in the company;
- Free Portuguese language courses, sport activities and organized events;
- Monthly and Quarterly Bonus.
Become a member of a worldwide team