Your Role

Are you looking for your next career move working in the tech area? This might be your opportunity to build an international career. Join our team as a Web Product Implementation Specialist and support EMEA based clients establishing a new service specifically dedicated to client’s high profile & critical programs.

 

 

Our client

A brand that needs no introduction, organizes the world’s information, and make it universally accessible and useful!

Responsibility

  • Communicate with advertisers and internal sales and services teams via phone, email, chat, and video conferencing as needed;
  • Perform and verify the implementation of web-based products with customers;
  • Give guidance, support, and train customers on how to use the products;
  • Employ strong, clear communication skills with your customers and colleagues, displaying your enthusiasm and a desire to succeed;
  • Deliver high quality service to your customers, exceeding client expectations and quality scoring measures.

Your Profile

  • Fluent level of written and verbal communication skills in French;
  • Good level of written and verbal communication skills in English (minimum B2);
  • Good understanding of JavaScript, its quirks, and workarounds;
  • Basic understanding of web markup, including HTML5 and CSS/CSS3;
  • It is a plus to have an experience with debugging tools (e.g. web browser consoles), understanding CMS platforms at UI level (WordPress/Shopify/Wix/Joomla) or similar, and moderate experience in maintenance of websites with associated knowledge of HTML, JavaScript;
  • Technologically capable to quickly learn customer service software applications and process customer implementations that do not necessarily follow a standard template / process;
  • Experience working in a B2B environment, online advertising, or ad product experience;
  • Strong communication, customer service, relationship management, troubleshooting and support skills;
  • Online advertising or ad product experience.

Our Offer

  • Signing Bonus 4000€;
  • Excellent work opportunity in a dynamic leading multinational company;
  • Competitive Salary;
  • Stable work and career progression;
  • Investment in training and personal development;
  • Modern, centrally located buildings with canteen facilities and an excellent public transportation connection;
  • Free salad, fruit, soup and bread available to all employees;
  • Health Insurance since day one in the company;
  • Free company events and activities.

Teleperformance Portugal

With over 40 years of experience in connecting brands with their customers, Teleperformance has become the most trusted provider of omnichannel customer solutions. Always adapting, we care about each customer experience. We put the human touch in everything we do , be it customer care, technical support, customer acquisition, digital solutions, analytics, back office, or other specialized services.

 

With a team of more than 12,000 employees from 97 nationalities, Teleperformance Portugal provides services in 37 languages for some of the most prestigious international brands. Teleperformance Portugal is one of the 25 best companies to work for in Europe in 2021 and has also been considered 11 times as the best company to work for in Portugal by the Great Place to Work Institute. In addition, we have been distinguished five times by Exame magazine as one of the best companies to work for in Portugal and the best company in our sector. Teleperformance was also considered the fastest growing company in Portugal in the last three years by Expresso, Informa D&B and Deloitte

 

Our team is multicultural, highly skilled, and deeply knowledgeable, with a wide range of integrated omnichannel solutions, technology, and the highest security standards. We are trusted with billions of unique interactions worldwide and we want you to be part of it.

Apply now

Become a member of a worldwide team

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