Your Role

Do you imagine yourself working in a fast-paced environment, with high quality and timeliness standards? Being part of a multicultural and goal-oriented team would be the right career path for you? You might be the one we are looking for! Teleperformance Portugal, the leader company in digital business services, is hiring communicative and ambitious candidates with the will to build a solid career in one of the best companies to work for in Portugal. You will integrate the team that provides support, with the most advanced multi-channel technology, on the financial services of one of the most prestigious institutions in the banking sector.

 

 

 

 

Our Client

With a worldwide presence, our client is one of the most prestigious institutions in the banking sector, with an impeccable track record of good customer relations and extensive market experience. This organization works vigorously to provide consumers, corporations, governments and institutions with a broad range of financial services and products.

Responsibility

  • Support Bank Customers;
  • Provide clear information about products and service;
  • Manage customer requests and clarify any doubts;
  • Deliver a positive attitude towards the brand;
  • Provide top-class interactions and customer service in rotating shifts, including night and weekend schedules.

Your Profile

  • Minimum academic qualifications: 12th grade;
  • Languages: C1 level or higher in Polish and minimum B2 English;
  • Professional experience in Contact Center in the banking sector (preferential);
  • Ability to work in a fast-paced and high-volume service center;
  • Excellent communication and argumentation skills, with the ability to apply a logical problem-solving approach to resolving customer problems and inquiries;
  • Client, quality and results-oriented;
  • Ability to listen and manage conflicts with responsibility, proactivity and team spirit;
  • Agile in computer skills from the user’s perspective – computer systems, internet, browser and basic software;
  • Strong interpersonal skills and ability to think independently.

Our Offer

  • Full-Time contract;
  • Personal training and development programs;
  • A solid career full of progression opportunities;
  • Health Insurance since day one in the company;
  • Cafeterias with free healthy meals such as soup, bread, salad and fruit;
  • Free events: workshops and other work-life balance activities also for family and friends;
  • Possibility to work in a world-leading multinational company.

Teleperformance Portugal

With over 40 years of experience in connecting brands with their customers, Teleperformance has become the most trusted provider of omnichannel customer solutions. Always adapting, we care about each customer experience. We put the human touch in everything we do , be it customer care, technical support, customer acquisition, digital solutions, analytics, back office, or other specialized services.

 

With a team of more than 12,000 employees from 97 nationalities, Teleperformance Portugal provides services in 37 languages for some of the most prestigious international brands. Teleperformance Portugal is one of the 25 best companies to work for in Europe in 2021 and has also been considered 11 times as the best company to work for in Portugal by the Great Place to Work Institute. In addition, we have been distinguished five times by Exame magazine as one of the best companies to work for in Portugal and the best company in our sector. Teleperformance was also considered the fastest growing company in Portugal in the last three years by Expresso, Informa D&B and Deloitte

 

Our team is multicultural, highly skilled, and deeply knowledgeable, with a wide range of integrated omnichannel solutions, technology, and the highest security standards. We are trusted with billions of unique interactions worldwide and we want you to be part of it.

Apply now

Become a member of a worldwide team

Name is required
Email format invalid Email is required
Phone is required Phone is invalid
CV file is required invalid file type. Should be of type jpg, jpeg, png, gif, zip, doc, docx, pdf, docs, sheets, txt, rtf, odf. invalid file size. It must be less than 11 Mb

Do you currently work at Teleperformance?

Privacy Policy is required
Error
Success
Your application has been successfully submitted!
Sorry!
It seems there was an error with your application!
But don’t give up! Try again, your dream job is waiting for you.

Attention, this website uses cookies. By your continued use of this site you accept such use. Learn more about the use of cookies.