Polish Polish speaker for client support – banking sector (m/f)
LISBON
Polish LISBON
Your Role
Do you imagine yourself working in a fast-paced environment, with high quality and timeliness standards? Being part of a multicultural and goal-oriented team would be the right career path for you? You might be the one we are looking for! Teleperformance Portugal, the leader company in digital business services, is hiring communicative and ambitious candidates with the will to build a solid career in one of the best companies to work for in Portugal. You will integrate the team that provides support, with the most advanced multi-channel technology, on the financial services of one of the most prestigious institutions in the banking sector.
In a global pandemic, trust and support from companies to their employees and customers are essential to sustain the development of their business, fostering stability in the market and driving economic recovery. Since the beginning of the pandemic, Teleperformance Portugal has ensured that the best practices in combating and preventing the Covid-19 virus were adopted, and after being the first company in our sector to guarantee the “COVID Clean” certification by EIC / VERYCER, we are now more confident than ever in our ability to fight the Covid-19 virus. At Teleperformance Portugal, you will find what you are looking for: experience, adventure, diversity, multiculturalism, professional and financial stability, opportunities for professional development and work-life balance. We remain committed to the necessary measures so that all TP employees are and feel safe at work!
Our Client
With a worldwide presence, our client is one of the most prestigious institutions in the banking sector, with an impeccable track record of good customer relations and extensive market experience. This organization works vigorously to provide consumers, corporations, governments and institutions with a broad range of financial services and products.
Responsibility
- Support Bank Customers;
- Provide clear information about products and service;
- Manage customer requests and clarify any doubts;
- Deliver a positive attitude towards the brand;
- Provide top-class interactions and customer service in rotating shifts, including night and weekend schedules.
Your Profile
- Minimum academic qualifications: 12th grade;
- Languages: C1 level or higher in Polish and minimum B2 English;
- Professional experience in Contact Center in the banking sector (preferential);
- Ability to work in a fast-paced and high-volume service center;
- Excellent communication and argumentation skills, with the ability to apply a logical problem-solving approach to resolving customer problems and inquiries;
- Client, quality and results-oriented;
- Ability to listen and manage conflicts with responsibility, proactivity and team spirit;
- Agile in computer skills from the user’s perspective – computer systems, internet, browser and basic software;
- Strong interpersonal skills and ability to think independently.
Our Offer
- Full-Time contract;
- Personal training and development programs;
- A solid career full of progression opportunities;
- Health Insurance since day one in the company;
- Cafeterias with free healthy meals such as soup, bread, salad and fruit;
- Free events: workshops and other work-life balance activities also for family and friends;
- Possibility to work in a world-leading multinational company.
Teleperformance Portugal
With over 40 years of experience in connecting brands with their customers, Teleperformance has become the most trusted provider of omnichannel customer solutions. Always adapting, we care about each customer experience. We put the human touch in everything we do , be it customer care, technical support, customer acquisition, digital solutions, analytics, back office, or other specialized services.
With a team of more than 11 000 employees, from 97 nationalities, we provide services in 37 languages. Teleperformance Portugal was considered ten times the best company to work for in Portugal by the Great Place to Work Institute, with three ECCCSA awards and also considered one of the Best Workplaces to work in 2021. Furthermore, we were awarded five times by Exame magazine as one of the best companies to work for in Portugal and the best company within our sector. We were considered the fast-growing company in Portugal in the past three years by Expresso, Informa D&B and Deloitte.
Our team is multicultural, highly skilled, and deeply knowledgeable, with a wide range of integrated omnichannel solutions, technology, and the highest security standards. We are trusted with billions of unique interactions worldwide and we want you to be part of it.
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