The Staffing Lead’s mission is to ensure that all staffing needs are met, according to the client and Teleperformance requirements. It will be responsible to monitor that the plans of staffing needs and requirements are being followed by the different teams, foresees and identifies any possible challenge that may impact deadlines and solve it in a timely and proper manner with the internal stakeholders as well as with the client.

Responsibility

  • Create and maintain a Staffing Plan, Capacity Monitoring and Training Capacity;
  • Prioritize Staffing needs to define which will have the biggest impact either financially or operationally;
  • Staffing Effectiveness Measurements (required vs delivered);
  • Work directly with the Recruiting Teams / Recruitment Lead in all sites (within region) to ensure needs are achieved, on time, for each line of business;
  • Maintain a clear vision of the entire company’s goals related to staffing and potential growth and attainability. Be focused on delivery and productivity improvement.

Your Profile

  • Bachelor’s Degree in Engineering, Management, Mathematics or similar;
  • 4+ years of experience in BPO desirable;
  • 2 years of experience in Long Term Planning;
  • Fluency in English (minimum C1), Spanish and/or Portuguese will be valued.

Our Offer

• Excellent work opportunity in a dynamic leading multinational company;
• Possibility of cooperation with leaders in various industries;
• Health Insurance;
• Free healthy meals in the cafeterias, such as soup, bread, salad and fruit.

Teleperformance Portugal

Teleperformance Portugal is one of the 25 best companies to work for in Europe in 2021 assigned by Great Place to Work® and was also distinguished as the Best and Largest exporter company and the Best Contributor to Employment in Portugal, by Exame magazine!

Made by more than 13 000 employees, from 111 nationalities, our team provides services in 35 languages. We are multicultural, highly skilled, and deeply knowledgeable, with a wide range of integrated omnichannel solutions, technology, and the highest security standards.

And we are still growing and welcoming more people to our family so… we invite everyone to step into 2022 with us!

Apply now

Become a member of a worldwide team

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