Your Role

Are you interested in the technology industry? Don’t miss the opportunity to work with one of the most known multinationals in the world, Microsoft. As a Commerce you will provide complex billing and commerce assistance, by answering questions, providing diverse information to the end consumer, in both Spanish and Portuguese.

 

In a global pandemic, trust and support from companies to their employees and customers are essential to sustain the development of their business, fostering stability in the market and driving economic recovery. Since the beginning of the pandemic, Teleperformance Portugal has ensured that the best practices in combating and preventing the Covid-19 virus were adopted, and after being the first company in our sector to guarantee the “COVID Clean” certification by EIC / VERYCER, we are now more confident than ever in our ability to fight the Covid-19 virus. At Teleperformance Portugal, you will find what you are looking for: experience, adventure, diversity, multiculturalism, professional and financial stability, opportunities for professional development and work-life balance. We remain committed to the necessary measures so that all TP employees are and feel safe at work!

Our Client

Founded in 1975, Microsoft is an American multinational and one of the most known technologies companies in the world.  It’s best known for its software products, hardware products and touchscreen computers. Microsoft aims to empower every person and every organization on the planet to achieve more!

Responsibility

  •  Owning the customer questions and ensuring a timely response and resolution;
  • Providing troubleshooting and general support for the customer;
  • Identifying issues for escalation and routing accordingly;
  • Engagement with second- and third-line support teams;
  • May interact with other departments to ensure resolution of customer questions.

Your Profile

  • Native in Spanish and Portuguese;
  • Good English level (preferably B2);
  • Contact Center experience (preferably);
  • Previous experience with e-commerce platforms, specially billing;
  • Excellent demonstrated customer service skills;
  • Customer oriented;
  • Problem solving and anticipation skills (being able to prevent future problems);
  • Have an empathic and friendly profile;
  • Good time management and results oriented;
  • Microsoft Office proficient.

Our Offer

  • Excellent work opportunity in a leading multinational company;
  •  International career in a multicultural environment;
  •  Possibility of cooperation with leaders in various industries;
  •  Stable work and career progression;
  •  Private health insurance since day one in the company;
  •  Possibility to live in one of our apartments;
  • Initial flight expenses refund;
  • Annually complementary return flight to your home country (within Europe);
  •  Free healthy meals in the cafeterias, such as soup, bread, salad, and fruit;
  •  Free Portuguese language courses, sport activities and organized events.

Teleperformance Portugal

With over 40 years of experience in connecting brands with their customers, Teleperformance has become the most trusted provider of omnichannel customer solutions. Always adapting, we care about each customer experience. We put the human touch in everything we do , be it customer care, technical support, customer acquisition, digital solutions, analytics, back office, or other specialized services.

 

With a team of more than 11 000 employees, from 97 nationalities, we provide services in 37 languages. Teleperformance Portugal was considered ten times the best company to work for in Portugal by the Great Place to Work Institute, with three ECCCSA awards and also considered one of the Best Workplaces to work in 2021. Furthermore, we were awarded five times by Exame magazine as one of the best companies to work for in Portugal and the best company within our sector.  We were considered the fast-growing company in Portugal in the past three years by Expresso, Informa D&B and Deloitte.

 

 

Our team is multicultural, highly skilled, and deeply knowledgeable, with a wide range of integrated omnichannel solutions, technology, and the highest security standards. We are trusted with billions of unique interactions worldwide and we want you to be part of it.

Apply now

Become a member of a worldwide team

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